State: Texas Product: Fred Loya Insurance Customer Care Clear all filters (0 of 32 reviews match)
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Fred Loya Insurance - Bad customer service

So im sittin in this office waiting to make pymt..one worker who didnt aknowledge me until i did her..25 mintes hes gwtting new polucy..i just need to make pymt....why not stop and take my pymt
4.3
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Fred Loya Insurance Customer Care
#1167770
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Had the worst experience ever.Called to get a letter of experience and was told I needed to ho into the office and they could print it for me, I also informed them I wanted to cancell my policy. She stated it could all be handled at a local office. I went in oly to be...
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1.0
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Fred Loya Insurance Customer Care
#1085332
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Today I had a very upsetting situation and Fred Loya made it so much worse.My spouse's key broke off of the fob broke and she was several towns over working. She called me and I went to go get another key. I had to leave work and get another key. After I went to the...
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1.1
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Fred Loya Insurance Customer Care
#1077621
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BIG SHOUT OUT TO CLARA!Loya insurance was a pain in the *** to deal with. After 8 phone calls and leaving voice mails and talking to several people putting me on hold for 40 or so minutes, Clara answered my phone call. She was very helpful and got things done! An hour...
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1.0
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Fred Loya Insurance Customer Care
#940933
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Involved in an auto accident and 1 rep to the next ALL have different training so form one to the next they have way different answers!!!None are cohesive with the others. It's a *** scam agency they use to MAKE $$$...!!!! Wake Up People!!! They TOTALED my only car and...
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1.0
San Leon, Texas
Product
Fred Loya Insurance Customer Care
I didn't like
  • Customer caused accident totaled my car
  • Screwed us on our claim
#934908
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Fred Loya Insurance Customer Care Review

Worse experience not only on insurance side but on the customer service level will never do business with them or recommend them at all.
Product
Fred Loya Insurance Customer Care
#879133
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TERRIBLE!I was lied to by multiple employees, being told different things every time. Even being told different things by the same employee. I jumped through hoops to get somebody on the phone. The girl who was helping me, put me on hold with out telling me- in the...
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Fred Loya Insurance Customer Care
#858129
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We have been Fred Loya customers for over 4 yrs, none of the agents on business site can answer any questions, they never know what to say, just that they are sorry, yet they harassed every month a week before payment was due, and we were never late with our...
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Anonymous
Anonymous

They refuse to pay claims

Anonymous
Anonymous

you's lyin

1.0
Product
Fred Loya Insurance Customer Care
#835327
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They tell me one price over the phone then when I go to the office it is always higher... This has happen to me several times and they act like it is my fault. They ran my credit card then tell me they are sorry and can't refund it back. I will have to cancel and...
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Product
Fred Loya Insurance Customer Care
#375996
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My husband needed a new car, we went to CARMAX and had the most unbelievable customer service ever. It was such an easy time - that is, however.... until we had to transfer the insurance with Fred Loya... It started about 7 o'clock - I make the call: Fred Loya...
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Anonymous
Anonymous

No insurance agency will start you the coverage on a veh before checking to see if there is any damages. It is not that the insurance doesn't want to cover you or your veh, it...

Product
Fred Loya Insurance Customer Care
#295121
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