The Company is based out of El Paso, TX so in actuality I think they are run by the Juarez Cartel, and it shows. It's been a wild ride by this company and I'm still not done with them. Wtf? Unbelievable experience. After reading some of these other reviews, my...Read more
We have been Fred Loya customers for over 4 yrs, none of the agents on business site can answer any questions, they never know what to say, just that they are sorry, yet they harassed every month a week before payment was due, and we were never late with our policy....Read more
I auto draft my bills, and haven't had a failed paymen't since 1999: I received a refund check from Fred Loya. Called the customer service line. Said my policy was cancelled due to lack of response of a credit app. Well, I received my insurance card, paid my policy...Read more
Fred Loya Insurance Customer Care Review
Fred Loya Insurance
Worse experience not only on insurance side but on the customer service level will never do business with them or recommend them at all.
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Stay away from Fred Loya insurance. Worse customer service ever, they talk to you like if you are an *** asking them for a favor. I been there customer for 6 years. Another of their customer hit me. It has taking them all really four week to solve the situation. They...Read more
I am and have been a Fred loya customer for quite some time. My car was recent deemed a total loss, the appraisers report for supplemental damages sat on the adjusters desk for 2 Weeks before they made this decision delaying the process further) now all the sudden,...Read more
I recently got into an accident with another Fred Loya insured, and pretty much knew the claim wasn't going to go my way because (1) I work in insurance and (2) the other party's damages would cost less to fix. However, I was totally shocked as to how...Read more
They stole m6 car on feb 25 and I still dnt have my car bk theu be playing witb u theu say they do one thing and do aanother they say day gave me 1400 dollars when I hvt resive a cent wtf... day wer suppost to find me a seat dt costes 2000 dollars and end up with one...Read more
I used to work for Fred Loya I loved the people I worked with but for a missunderstanding with my supervisor I had to leave again if it wasent for him I probably would have stayed a little longer....in my particular situation I had no other option than to quit because...Read more
Mi car was stolen in Mexico and obvious I Called they to let them know what happened, they arguing that my insurance don't cover in Mexico, but when you buy the insurance they never told you that you don't have the right to go to Mexico certain times. so know...Read more
About two months ago I was with someone who was insured with Fred Loya and this *** got me hit on my side by a car going 50mph. I almost died, so you could understand my frustration. The next couple days I called them and they were RUDE! They stated to pay my medical...Read more
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