State: Texas City: Austin Clear all filters (13 of 424 reviews match)
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A person insured by Fred Loya Insurance rear ended my car at a red light. Getting the claim started the next day took 45 minutes on the first call. Each the next three calls suffered 15+ minutes of hold time before running me in circles just getting my car released...
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I didn't like
  • Incompetent phone representative
#544967
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I had the same problem as 5312729. FL Insurance will ask for a BIG down payment, then they say the bank will draft on a certain date; however, they will DRAFT from your bank 5 days ahead of schedule, thus leaving the client with not only the bank fee but a Fred Loya...
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Anonymous
thetruth

reality is, with all the hidden fees that customers dont know about.... any company is better than fredloya... fun fact of the company..... over 50% of the companys customers ...

FredLoyaIns
FredLoyaIns

My name is Sasha on behalf of Fred Loya Insurance. We do apologize for any inconvenience you may have been caused and we wish to resolve any issues or concerns you may have. I...

#505926
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Fred Loya Insurance - Fred Loya was great!
Fred Loya Insurance - Fred Loya was great!
Someone with Fred Loya insurance totaled my truck (December 2013). They took 100% liability and I had a very fair check in my hands 2 weeks later. The Fred Loya adjuster and appraiser worked fast and their communication was excellent. I read many complaints online...
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Anonymous
Anonymous

Umm...this obviously was written by a company person. You could have made it less obvious by not saying your company name half a dozen times. Normal reviewers just don't writ...

Anonymous
RGon

Hmmm, smells like paid shill

#466789
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I had 2 cars same model and make asked they *** the 2011 traded in they took off the 2012?? AFTER SEVERAL MONTHS they put the 2012 back on policy under WRONG coverage. Lien holder added over 2,000.00 to my car payment for FRED LOYA'S *** UP!!!! SO NO they NEVER PAY,...
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FredLoyaIns
FredLoyaIns

My name is Sasha on behalf of Fred Loya Insurance. We do apologize for any inconvenience you may have been caused and we wish to resolve any issues or concerns you may have. I...

#458647
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I was ran over by an illegal immigrant last month with Fred Loya Insurance. I have been told on a daily basis "Oh sorry, I don't know what happened to the check. Here talk to this person. I have been transferred to 10 different adjusters so far all claiming the...
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#355596
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My husband needed a new car, we went to CARMAX and had the most unbelievable customer service ever. It was such an easy time - that is, however.... until we had to transfer the insurance with Fred Loya... It started about 7 o'clock - I make the call: Fred Loya...
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Anonymous
Anonymous

No insurance agency will start you the coverage on a veh before checking to see if there is any damages. It is not that the insurance doesn't want to cover you or your veh, it...

#295121
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Been a customer of Fred Loya for 4 Years. I'm tired of the un professionalism of their employee's. At first I thought it was just my bad luck, but now I'm convinced 90% of their employees are un-educated, lazy and ghetto! I called 3 times last week to...
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Anonymous
RENE

FRED LOYA HAS GREAT CUSTOMER SERVICE!!!!!! I LOVE THE SERVICE I GET AND GREAT RATES! FOR BEING ONLY 19 YEARS OLD I PAY 107 A MONTH FOR FULL COVERAGE ON MY VEHICLE ON A FAMILY ...

Anonymous
Randerson

Thanx for the info. We were gonna blend our Geico and State Farmers Ins Co with FL but after reading all these posts, I guess we will choose either Geico or State Farm. Cust...

#269689
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My 16 yr old took my truck with out permission and totalled it. My husband at the the time didn't file charges at the time. He is my son's stepfather I did press charges against my son and he was taken to jail. Now Fred Loya says because I made a delay in...
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Anonymous
Fred Loya

You should be glad that I didn\'t slap you upside the head...You miserable creep...Pressing charges against your own son just so I have to foot the bill for your stupidity! Wh...

Anonymous
I THINK IT IS A FRAUD

YES WHAT U ARE DOING TO ME IT SOUND LIKE FRAUD FRED LOYA SHOULD PRESS CHARGES AGAINST U BECAUSE U ARE FILIN A FRAUDULENT CLAIM... YES EVEN FOR THE TDI IT IS GOING TO SOUND ALI...

#177694
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on my way to the river when a drunk driver came in my lane narrowly avoided head on wreck I hit the ditch he hit my boat and flipped it. He had Fred Loya insurance, 2 weeks now I finally got an offer to settle, claims adjuster valued my loss @ $17167 on a 8 month old...
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Anonymous
...

Generally, an offer made on a total loss is for the market resale of the vehicle... Not on what you owe. That\'s what gap insurance is for.

#170538
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I tried to cancel my policy with Fred Loya Insurance. To my knowledge it was done. But the next month it was drafted from my account again, putting me in the negative. Now in order for them to credit my account, i have to *** work, go to the bank to get a statement,...
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Anonymous
totally mad

my car has been wrecked 3 weeks today and they still have not told the bodyshop how to do the paperwork so they can get started. every supervisor i have talked to is clueless...

#167791
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