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Fred Loya Insurance - Poor customer service/no knowledge of procedure

Homero Cura qnd javier solis are the worst people to deal with at an insurance company. Getting the run around for over a month. Ive cancelled peosonal insurance policy due to the horrible service.
#1284451
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Today @1606 Abram St.,Ste 100 Arlington, Texas 76010 (817)277-2620 As,a long time customer of Fred Loya. I must say that I was very upset about the way Management Communicates with their Female Staff. As,staff were assisting both customers waiting for Service and...
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#1283991
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Fred Loya Insurance - Claim Department

They are the worst company. You can not believe or trust anything they tell you.
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1275665
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Fred Loya Insurance - Employee upcharging insurance policy if you own an online business
Mary Ann Cantu - Employee (Female Mid 50s) at Fred Loya Insurance at 1305 S Cage Blvd Ste 3 Pharr, TX , Very bad service from both employees, Ms. Cantu changed my quote price as I came into their location to purchase a quote given to me the day before after her first...
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1.0
I liked
  • Customer service of brian at fred loya on 23rd st in mcallen
I didn't like
  • Mary ann cantu customer service attitude and upcharging
#1258966
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Fred Loya Insurance - Locked keys

My keys are locked in my car and I need road side assistance please call me at 469-952-9070 Louis jones
#1253190
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I was hit by a Fred Loya insurer, my damages and supplement was covered. However it was horrible setting a rental. I was never offerred a rental and I even told the adjuster and she said she doesn’t handle rentals that I should do it on my own and send the receipts...
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1.0
#1221641
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I was paying my insurance this morning in the Bristol/edinger office and was helped my naomie garcia. She gave me really bad attitude she never offered me a seat so she can help me she made me stand the whole time she was helping me. She even had the audacity to say "...
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2.9
#1217403
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I was paying $131.00 a month, then my rate went up to $225.00 a month. I called and asked why? Believe it or not there answer was MY AGE. I took out the insurance when I was 72 and now they are telling me, because of my age (73) the reason the rate went up. I have...
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1.0
Windcrest, Texas
I didn't like
  • Switch and bait on insurance rate because of age
  • Shady business practices
  • Careless
#1215815
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Today Fred Loya gave me a phone call and told me I was 40 something dollars short and I need to pay it I replied back by saying I paid you yesterday and I should be up to date and people from Fred Loya replied back and said yes you are but we accidentally didn't pull...
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1.6
#1215383
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Contact Fred Loya Insurance

Mailing Address:
Loya Insurance Group
1800 Lee Trevino, Suite 201
El Paso, TX 79936
USA
Phone:
(800) 554-0595
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Fred Loya Insurance Products and Services

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Fred Loya Insurance - Sue Fred loya

Let's sue Fred Loya, I don't want any money. I just want this business to stop being in business. It's a risk to drive out there hoping that I dont get hit from Fred Loya inurer.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1214969
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