Company responded
Kimorah Afv

No contact number in service

Needed to get in contact with my road side assistance and the numbers provided were not going through
View full review
Loss:
$200

Preferred solution: Apology

User's recommendation: If you want cheap continue service if you want something reliable look else where

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Hilda Marquez with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at (915) 444-1059. Thank you

Company responded
James A Xiu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Elapse insurance policy issues

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Fred Loya Insurance - Elapse insurance policy issues
Fred Loya Insurance - Elapse insurance policy issues
67 5******** We have paid at the 1st of the month and was told that as long as we pay by the first of the following month we were ok. I got phone call from local office 06/26 telling me my auto policy was elapsed? I was told today the last month of policy no grace period. I say nonsense and this was never explained to me. I need this reversed due to it wasnt my fault, due to the wasnt communicated to me or did any one call to explain before 06/22? I still have same payment date the 18th? Thank you for your help!
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User's recommendation: Nope

2 comments
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Yvette De Santiago with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at (915) 444-1059. Thank you

FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Erica Belmontes with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at (915) 444-1059. Thank you!

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Company responded
Huy Nguyen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Claim

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Can not file a claim after hour. Someone hit me from behind and I can't call fred loya. This is unacceptable.
View full review
Loss:
$5000
Pros:
  • Cheap
Cons:
  • No after hour claim

Preferred solution: Full refund

User's recommendation: Do not use this company

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Hilda Marquez with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at (915) 444-1059. Thank you

Company responded
Shana P Dzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

I’ve been calling for assistance since 5am

Fred Loya Insurance - I’ve been calling for assistance since 5am
The number you have does not pick up Ive been calling since 5am and Im still not getting any where I had to call off today due to no one not wanting to answer
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1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, My name is Erica Belmontes with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused you any inconvenience on our behalf.

We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at (915) 444-1059. Thank you!

Company responded
courtney W Pkb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

IM PISSED. CLOSE TO PRESSING CHARGES

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I HAVE NOT SPOKEN TO MY ADJUSTER SINCE MARCH ITS NOW JUNE. IVE PAID OVER $3000 FOR A RENTAL AND NO SUPERVISOR ( DAVID PEREZ OR MAURICIO CHAVIS) HAS EVEN HAD THE COURTESY TO CALL OR EMAIL BACK. IVE BEEN CALLING MULTIPLE TIMES A DAY FOR MONTHS. I WOULD HATE TO PRESS CHARGES I JUST NEED REIMBURSEMENT. I NEED THIS RESOLVED ASAP Claim number 4028****
View full review
Loss:
$3000

Preferred solution: Full refund

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Yvette De Santiago with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at (915) 444-1059. Thank you

Company responded
Michelle P Lhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Predatory Practices

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I was hit by a driver who is insured by Fred Loya. After accepting liability, the customer service has been terrible. I feel sorry for the people that don't think they have any options. My claims adjuster will not return my calls and now they have left me without a vehicle. I cannot rent a car and "hope" that Fred Loya will reimburse me. I'm filing a complaint with the state of Colorado and seeking a lawyer tomorrow. @fredloya
View full review
Loss:
$1700

Preferred solution: Full refund

User's recommendation: Don't use Fred Loya and settle for terrible customer and predatory practices

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, My name is Yvette De Santiago with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused you any inconvenience on our behalf.

We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at (915) 444-1059. Thank you!

Company responded
Valerie G Exh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bryan, Texas

Collision insurance added to policy

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I need to speak with someone about my policy yesterday I got insurance but not what was told to me it changes 3 time and I was there in the office 20 minutes I need collision insurance added to my policy the lady told me she couldn't add it to my policy
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1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, My name is Yvette De Santiago with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused you any inconvenience on our behalf.

We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at (915) 444-1059. Thank you!

Company responded
Valerie G Exh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bryan, Texas

Policy

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Updated by user Apr 23, 2023

Nothing has happened and I know that they will be open tomorrow morning so I'll keep you updated thanks for making me go through this embarrassing event that is unnecessary and we me not getting any sleep because I'm worried my car will be picked up so I would have to...

Updated by user Apr 22, 2023

Was told I can't get collision coverage added to my policy ? Really Bryan tx

Original review Apr 22, 2023
I need collision coverage added to my policy the lady told me that she couldn't offer that.. the road side assistance is not necessary and I was also told it was free Im at risk of losing my car because of this I need help and I think that this can be fixed quickly
View full review

Preferred solution: Price reduction

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, My name is Yvette De Santiago with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused you any inconvenience on our behalf.

We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at (915) 444-1059. Thank you!

Company responded
Geidin P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Buenas noches necesito las nuevas tarjetas de mi seguro

Hola buenas tardes Necesito la renovación de mis tarjetas de seguro ya que están vencidas y así no puedo conducir
View full review
1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Hilda Marquez with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at 915-444-1059 or you may always reach our customer service department at 1-800-880-0472 or your local branch to better assist you . Thank you!

Company responded
Harrel Ply

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Terrell, Texas

Angry

I will never refer anymore prior to you guys. The service i received Im still upset. No customer service, nobody to fix the situation and who even cares is how i felt.
View full review
Loss:
$561
Pros:
  • You have insurance
Cons:
  • No customer service

Preferred solution: Price reduction

User's recommendation: No recommendation find another company

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Erica Belmontes with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at (915) 444-1059. Thank you

Company responded
Latasha S Smm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

The Ross location has the worst customer service experience ever been with this company for several years and they are very rude janella needs more training to be really be a manager cancel My policy.

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Janella is a very rude rep I will never do business with this company due to her and her rude team they all need more training.
View full review
Loss:
$10

Preferred solution: Apology

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Erica Belmontes with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at (915) 444-1059. Thank you!

Company responded
Miguel A Fib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Accident

Well, I am waiting for you to resolve the case of the accident that my wife Maria Samantha suffered and that they return my car since they did not send me the 1000 dollars that they offered me and the car has been with you for about 2 months
View full review
1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, My name is Hilda Marquez with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused you any inconvenience on our behalf.

We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at (915) 444-1059. Thank you!

Company responded
Regino Q

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Question

I want more information about the people that are excluded. I am concerned when this was done. Id like more information. If someone can call me 210420****
View full review
1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Hilda Marquez with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at 915-444-1059. Thank you!

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.

Read full article
Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Company responded
Desaree Bcg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Comas, Lima

Nobody answers the telephone calls in whittier, California

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I called to pay the bill with a new card. NOBODY ANSWERS. I finally called customers service at no avail. I do not know what to do.
View full review

User's recommendation: 01 01 ** **

1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Evan Saldivar with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at 915-599-5108. Thank you!

Company responded
Anonymous
map-marker Ontario, California

I'm currently Sitting on the Side of the Road trying to contact Roadside assistance but all the Numbers seem to be Fake what Exactly am I paying for if I can't even get anyone on the phone to help me.

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Fake Numbers for fred Loya insurance, Road side assistants is this just a big scam insurance company?? Its Just crazy to me that they are quick to collect payments but to get any kind of help no one answers the phone and none of the emergency numbers work after hours when someone needs help! The agents are great at getting you to purchase the insurance but the insurance and Road side assistant extra charge is doing me no good if I can't use it
View full review
1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, My name is Hilda Marquez with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused you any inconvenience on our behalf.

We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at 915-599-5103. Thank you!

Company responded
Anonymous
map-marker Denver, Colorado

Locked my key in car

Call to get my keys out of the car and there was nobody to do that nobody answered the phone couldn't get a hold of nobody no 800 number or anything else
View full review
1 comment
FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Evan Saldivar with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.

We value your input, and would like the opportunity to review your concern.

Please contact me at 915-599-5108 or you may always reach the 24/7 Emergency Road Side Service at 855-548-5626 . Thank you!

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