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Verified Reviewer New Reviewer

Refunds

1.4
it's been over a month since I haven't gotten my refund. They say will take 5 to 10 days to work or be lasted 3 weeks. Been over a month haven't received a refund called the company and that there was another issue and now they have to reissue me a check and have to wait for another month or so. Each time all I get is the runaround.
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Fred Loya Insurance Response #2245337

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting us at your earliest convenience 1-800-880-0472. Thank you!

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Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3921943 Review #3921943 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$120
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Need a copy of my insurance

Nothing I need a copy of my policy sent to my email address and theres no one answering the phone all I need is a copy of my policy sent to my email address please
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Fred Loya Insurance Response #2235220

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting us at your earliest convenience 1-800-880-0472. Thank you!

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0 0
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Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3847989 Review #3847989 is a subjective opinion of poster.
Location
Olathe, Kansas
Preferred solution
A copy of my policy sent to my email address please

Can't never talk to someone by phone

1.7
I have been calling and calling different locations and still can't get anyone to answer. I would like to talk to someone
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Fred Loya Insurance Response #2235218

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting us at your earliest convenience 1-800-880-0472. Thank you!

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Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3835727 Review #3835727 is a subjective opinion of poster.
Location
Houston, Texas

Broken windshield

Driving on the on I-20 and a vehicle in front of me and a stone flew up and hit my glass and I got a price quote of $0.00 from safetlite
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Fred Loya Insurance Response #2235217

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting us at your earliest convenience 1-800-880-0472. Thank you!

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With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3831940 Review #3831940 is a subjective opinion of poster.
Location
Douglasville, Georgia
Pros
  • Know what there doing
  • Fast at handling claims
Cons
  • Service
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Dispute a charge

1.3
Hi My name is Hung Tran I purchased your Insurance on June 24 for amount of $183.33.The office location was on Babcock. When I purchased the insurance i spoke with the agent that my dealership were I purchase my car. There requirements is to purchase a policy of $500...
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Fred Loya Insurance Response #2235216

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting us at your earliest convenience 1-800-880-0472. Thank you!

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3825983 Review #3825983 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • Good deals
Cons
  • Exactly nothing but cons
Loss
$346
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Claim from your customer

Your customer Abundio Figueroa, backed in to me My 21,2022. Policy # 68753****. My vehicle is to start repairs with MAACO, beginning 8/15/22. I need to reserve a rental asap through Abundio! Please call JoAnne Landon 720-436-****. Thank you!!
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Fred Loya Insurance Response #2228414

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting us at your earliest convenience 1-800-880-0472. Thank you!

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0 0
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Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3820798 Review #3820798 is a subjective opinion of poster.
Location
Imperial, Pennsylvania
New Reviewer

Claim

Fred Loya Insurance - Claim
Accident that happened may 20 22 65 23**** claim Happened in Brownsville, tx Your insured hit my vehicle
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Fred Loya Insurance Response #2225184

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Support Department. Please allow us to review your concern by contacting me at your earliest convenience at 1-800-880-0472.

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3806507 Review #3806507 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
I need my car replaced a rental car …..

Why Loya doesn't give access to pay out insurance with our routing and account number over the phone or on line? Most every businesses give customers access? My insurance was cancemidnight last night.

My insurance was canceled at midnight. Why we do not have access to pay with our routing and account number? I tried every way to use my routing and account numbers and no prevail. Majority businesses in Georgia give access with this kind of transaction. Why are you so none supportive to your customers? Ive been with Loya a long time. It seems like to me valuable customers like us, should have some form of access to pay our car insurance bill. My name is Jessie's Mungo. My address is 5425 Walker Road, Stone Mountain, Georgia. My phone is 678 791-****. Sincerely
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Fred Loya Insurance Response #2225183

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Support Department. Please allow us to review your concern by contacting me at your earliest convenience at 1-800-880-0472.

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3805218 Review #3805218 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Not helping their own costumers

A friend of mine has a auto insurance and they didn't want to cover for the damages and he was fully insured on his car where he had the accident ,it's more than one people I know so far having issues with this company I will never recommend this company or use it my self any more it's better get smaller companies and local.
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Fred Loya Insurance Response #2221562

Hello, My name is Evan Saldivar with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at 262-577-0560 or you may reach our Claims Department at 1-800-880-0472. Thank you!

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3800931 Review #3800931 is a subjective opinion of poster.
Location
Palm Springs, California

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

CLAIM#89-0000****49

1.0
Update by user Aug 10, 2022

never get an answer and when you leave a message they never reply. A customer of ours has been waiting for the repairs of their vehicle for two months now and still get no reply. This is the worst insurance I've ever dealt with.

Original review posted by user Jul 05, 2022
I HAVE BEEN TRYING TO GET IN CONTACT WITH THE ADJUSTER TO SUCH CLAIM.I HAVENT HAD ANY LUCK.THE CUSTOMER SERVICE PHONE JUST RINGS NON STOP..WEVE HAD THIS VEHICLE HERE FOR TWO WEEKS NOW,WE WOULD LIKE TO KNOW THE STATUS OF THIS CLAIM?ADJUSTER?ETC ETC...
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Fred Loya Insurance Response #2206177

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-880-0472

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3733313 Review #3733313 is a subjective opinion of poster.
Location
Houston, Texas
Service
Fred Loya Insurance Auto Insurance
Pros
  • Are you serious
Cons
  • Shady business practices
Preferred solution
THE ADJUSTERS INFO FOR THIS CLAIM

Need rental car

I have full coverage on a vehicle that I bought for my wife less than 3 months ago we just have our 2nd payment and the vehicle already started giving us issues. It's at the mechanics right now and I need a rental car while our vehicle is being repaired but It feels like I'm being given the roundabout here.. seems no one wants to help me out.

User's recommendation: don't get Loya.

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Fred Loya Insurance Response #2189496

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-880-0472.ext 6000145

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3612623 Review #3612623 is a subjective opinion of poster.
Location
El Paso, Texas
New Reviewer

One of your clients hit my car

1.0
Hit 2-14-2022 and still waiting g for even an adjustors to call me the 2 cars that hit each other and then pushed into me both of these insurance companies are saying their client was not at fault. I talked to loya customer service they said their client was found guilty on site so here I am in April no car and still no help what a horrible company.
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Fred Loya Insurance Response #2167458

Hello, My name is Evan Saldivar with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at 262-577-0560 or you may reach our Claims Department at 1-800-880-0472. Thank you!

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3488369 Review #3488369 is a subjective opinion of poster.
Location
Brighton, Colorado
Service
Fred Loya Insurance Claim
Loss
$3100
Preferred solution
My car fixed or compensate for damages
New Reviewer

To get car insurance policy

A customer care picked up and hung up on me. And I called back and they are not picking up again. They need to work on their customer care services.

User's recommendation: Get well trained customer care representative.

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Fred Loya Insurance Response #2152412

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-880-0472.ext 6000145

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3423177 Review #3423177 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Car insurance policy

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.

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Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Renewal

WHIL IT IS WELL NOTED THAT MY RENEWAL FEE WAS TO COME OUT OF MY ACCOUNT, THE REP. DID NOT HAVE A CLUE AS TO HOW THAT WOULD AMOUNT TO, IT WAS POOR CUSTOMER SERVICE NOT TO BE ALERTED ABOUT THE RENEWAL ONE AND FOR CERTAIN NOT BEING MADE AWARE OF THE RENEWAL FEE, THE AT THE STORE SEEM NOT TO CARE EITHER WAY IT WAS MY PROBLEM AND NOT HERS..........

User's recommendation: APRISE CUSTOMERS OF RENEWAL AND FEES.

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Fred Loya Insurance Response #2141682

Hello, My name is Evan Saldivar with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at 262-577-0560 or you may reach our Claims Department at 1-800-880-0472. Thank you!

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3380891 Review #3380891 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

No answer when calling to make payment

Called fri sat Sunday and Monday no answer on any numbers with this company now policy is canceled and they want another 407$

User's recommendation: Don’t use.

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Fred Loya Insurance Response #2139245

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-880-0472.ext 6000145

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3372508 Review #3372508 is a subjective opinion of poster.
Location
Fayetteville, Georgia
Loss
$407
Preferred solution
Let the company propose a solution

Fraud

Terrible I been calling since 4am tryna get road side and no one picks up why pay for this mess can cant get the help u need PISSED Angry
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Fred Loya Insurance Response #2136370

Hello, My name is Evan Saldivar with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience.

I can be reached at 262-577-0560 or you may reach our Claims Department at 1-800-880-0472. Thank you!

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0 0
With Company Response

Fred Loya Insurance is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
ID
#3353469 Review #3353469 is a subjective opinion of poster.
Location
Pharr, Texas
Preferred solution
Full refund

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