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fred loya insurance loya car claim policy customer service money accident
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I and others recently saw members of the Loyas out to dinner at a nice Houston restaurant. Multiple persons at their table were visibly drunk and being extremely rude towards both the wait staff and other guest of the restaurant. At one point, a couple sitting next...
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19 comments
#1387871

Still the claim going on 3 months. Immediately I call Fred Loya to file the claim giving them police case number Witness ..

I was able yo a rental within a couple of days. However within a couple of days I get a phone call then I didn't turn in the rental because the claim was under investigation.

Apparently they're allegation the car had severe damage that the it should have been in motion not parked again I'm telling them the car was parked in front of my house when the accident happened I was hit there was nobody in the car and the driver fled it was a hit and run in front of my house. So my car has not been repaired due to the investigation again I have full coverage on my car

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ID
#237440 Review #237440 is a subjective opinion of poster.
Location
Missouri City, Texas
Loss
$200

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ROAD SIDE ASSIST

1.0
Update by user May 16, 2021

Not resolved, leaving insurance company permanently!

Original review posted by user May 16, 2021
There is no reason why I cannot contact/get in touch with 24 hour Road side assistance after 7!!! Imagine a pregnant mother stuck on the freeway trying to make it home and cannot receive any assistance!!! NO none of the 3 phone numbers work, so I don't want to hear about that either!! Give your customers a better solution than having to call more reliable people like AAA!!! Their 24 hours and not even that expensive!! -A pregnant woman stuck on the freeway

User's recommendation: Provide a 24 HOUR phone number for your customers!

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1 comment
#2016124

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692.

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ID
#2555383 Review #2555383 is a subjective opinion of poster.
Location
Houston, Texas
Service
Fred Loya Insurance Auto Insurance
Loss
$300
Preferred solution
Apology
New Reviewer

1.0
Fred Loya Insurance - Loya WON'T PAY.....CROOKS
Fred Loya Insurance - Loya WON'T PAY.....CROOKS
Fred Loya Insurance - Loya WON'T PAY.....CROOKS
Fred Loya Insurance - Loya WON'T PAY.....CROOKS
. On 8/11/2020, a Loya client backed out of a business and hit my car on a side street. Loya had me take the car to a local agency and they took plenty of pictures of the car. Loya said that I was 1/2 at fault and decide the value of the damage was around $900.They...
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1 comment
#2004787

Hello, My name is Ivan Caraveo with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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ID
#2510596 Review #2510596 is a subjective opinion of poster.
Loss
$2050
Preferred solution
Full refund

Needed roadside

Hi I was trying to call the 24 hour line to get a hold of the roadside assistance but all the numbers on your webpage say that the offices are closed at this hour I need a number to contact for that 24 hour roadside assistance That I already it is is included in my monthly plan
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#1997117

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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ID
#2476519 Review #2476519 is a subjective opinion of poster.
New Reviewer

Bought roadside assistance today no one will answer the phone after five

Bought roadside assistance today no one will answer the phone after five. I bought roadside assistance for my girlfriend this week and at her car to my insurance she had a flat tire and I cannot get in touch with Fred Loyas roadside assistance people at 5 oclock to help or David Houston
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1 comment
#1993634

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2461118 Review #2461118 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

I nead road side rescue

Lock my keys in my car
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1 comment
#1956872

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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ID
#2310613 Review #2310613 is a subjective opinion of poster.
Location
Pine Bluff, Arkansas

HORRIBLE COMPANY

I was hit from behind by someone they insured. Suffered bulge in my lower back and a protruding disk in my neck and, they refuse to even make a settlement offer. After they accepted fault for the accident. This business needs to stop robbing people of their money, because they don't pay for nothing.

User's recommendation: Don not get there Insurance.

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1 comment
#1952948

Hello, My name is Desiree Ruiz with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2290384 Review #2290384 is a subjective opinion of poster.
Location
Cedar Hill, Texas
Preferred solution
Make a settlement offer.
New Reviewer

Roadside assistance

Need help with flat tire and no one answering for roadside have to go to work in the morning so need my car
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1 comment
#1946947

Hello, My name is Desiree Ruiz with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2269692 Review #2269692 is a subjective opinion of poster.
New Reviewer

Numero de póliza

Ayer llamé para que por email me enviaran los datos del vehículo asegurado es decir la información para inspeccionar mi vehículo y trámite de placas quedaron en hacerlo y no enviaron nada de información. Eso me molesta, llamo y no tienen atención a clientes en caso de emergencia que pasa!!!
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1 comment
#1942687

Buenos Dias, Mi nombre es Roman Martinez con Fred Loya Insurance servicio al cliente. Por favor llamenos para revisar su preocupación lo antes que le sea posible al 1-800-860-5692 ext 599-5103.

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0 0
ID
#2251693 Review #2251693 is a subjective opinion of poster.
Preferred solution
Información
New Reviewer

Para reportar un golpe a mi carro

Fred Loya Insurance - Para reportar un golpe a mi carro
No lo se lo golpearon estado estacionado en la madrugada
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1 comment
#1929644

Buenos Dias, Mi nombre es Roman Martinez con Fred Loya Insurance servicio al cliente. Por favor llamenos as 1-800-880-0472 para establecer un reclamo, Gracias

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0 0
ID
#2193937 Review #2193937 is a subjective opinion of poster.
Location
Santa Ana, California
Preferred solution
Deliver product or service ordered

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Roadside assistance

1.3
No number for roadside assistance and no other number listed will answerFuck

User's recommendation: *** this insurance.

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1 comment
#1924665

Hello, My name is Roman Martinez with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2170395 Review #2170395 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
roadside assistant number

1.3
I am outrage on the way the employee in the Montebello California location was. This is not the first time I receive this kind of service. Many women in this location have the same attitude as this man by the of Alejandro. The incident happen when I asked a simple...
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#1923581

Hello, My name is Desiree Ruiz with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2164809 Review #2164809 is a subjective opinion of poster.
Location
Montebello, California
Service
Fred Loya Insurance Customer Care
Preferred solution
Let the company propose a solution
New Reviewer

I need to open my car

I leave the keys of my car in the trunk
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1 comment
#1910562

Hello, My name is Desiree Ruiz with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2108436 Review #2108436 is a subjective opinion of poster.

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Assistance

I hadn't contact you i need road side assistance but I can't contact anyone
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1 comment
#1910561

Hello, My name is Desiree Ruiz with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2103097 Review #2103097 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Cons
  • Stresfull
Preferred solution
Let the company propose a solution
New Reviewer

I need Towing

3.4
Office closed, I need my vehicle towed

User's recommendation: Limited customer service.

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1 comment
#1903751

Hello, My name is Desiree Ruiz with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2091735 Review #2091735 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Stolen vehicle

1.0
My 2014 VW JETTA was stolen last night I need to speak with someone ASAP
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1 comment
#1893356

Hello, My name is Desiree Ruiz with the Fred Loya Insurance Customer Service Department. Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103.

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0 0
ID
#2050956 Review #2050956 is a subjective opinion of poster.
Pros
  • Friendly
Cons
  • Unprofessional
  • Stresfull
  • Poor communication with insured and body shop
Loss
$432
Preferred solution
Let the company propose a solution

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