Fred Loya Insurance
Fred Loya Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fred Loya Insurance has 2.1 star rating based on 192 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Fred Loya Insurance to a friend or colleague.
- Rating Distribution
Pros: Are you serious, Friendly, Good deals.
Cons: Shady business practices, Stresfull, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fred Loya Insurance has 2.1 star rating based on 192 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Fred Loya Insurance to a friend or colleague.
- Rating Distribution
Pros: Are you serious, Friendly, Good deals.
Cons: Shady business practices, Stresfull, Horrible customer service.Recent recommendations regarding this business are as follows: "I would never ever", "Do get hit by one of their drivers", "Be very aware. I advise against using Fred Loya services.", "Will not recommend", "If you want cheap continue service if you want something reliable look else where".
Most users want Fred Loya Insurance to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Fred Loya Insurance Reviews
"My issue hasn’t been resolve"
I have my car in the shop since Nov 1st , my car is ready, and Fred Loya didn't send me the check fast enough , first they blame it in the shop , now the shop...
"Towing"
Called the 24/7 towing service center for Fred loyal and the told me they couldnt help me because they were not associated with Fred loyal! I have been trying...
San Antonio, Texas
My issue hasn’t been resolve
I have my car in the shop since Nov 1st , my car is ready, and Fred Loya didn't send me the check fast enough , first they blame it in the shop , now the shop is ready, and according to them, they send the check in the 12th , is BS , that check hasn't arrived and its so inconvenient being without a car. Now they're not answering, its so frustrating , if you can take your business somewhere else because they don't care about their customers, to charge and even withdraw money out of my account for that they're really fast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita Falls, Texas
Been on hold for 20 minutes
IOn the phone currently being passed around trying to cancel my policy. They will not cancel my policy and are requiring that i step into the officethe amount of inconvenience added to a $3000 deductible doesnt work for me their docusign is down is not my problem.
Ive already cancelled it out they said it wasnt cancelled!!! The screenshot is my third person ive been passed too and currently holding
User's recommendation: I would never ever
Washington, District Of Columbia
Carta de experiencia
Pésimo servicio más de 40 minutos esperando para que tomen la llamada y para que te digan que no pueden solucionar nada es demasiado la verdad muy mala experiencia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Login
I try to log in to my account and it tells that its not registered. What does that mean and how do i register.
I used to be able to get in before. I want to check what my payment amount will be for next month
Preferred solution: Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
Unprofessional business practice
Absolutely not
Fred Loya has yet to take any action what so ever. Fred Loya has all necessary information to at least provide a temporary vehicle for the non liable person. Fred Loya has not been willing to provide any assistance, but instead appear to be stalling. This is an issue that should not be acceptable.
We will pursue every option available to assure that this doesn't happen to anyone else. Also for anyone that is interested in using Fred Loya insurance, I would seriously advise against it.
I would liking this company as a sham. Be very aware.
User's recommendation: Be very aware. I advise against using Fred Loya services.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Centro, California
Claim’s Problem
My daughter was rear-ended and hurt by a Fred Loya insured. It was 100% his fault.
We submitted a claim on 5/5/24, and the total loss department has been a complete nightmare.
There's been no communication and no clear clarification on the value of my vehicle. They have not provided a rental vehicle.
- Customer service
Preferred solution: Claims help
User's recommendation: Do get hit by one of their drivers
Denver, Colorado
They suck!!!!!
Not enough space to really let you know what I think..$865,?$$;/.,)&&bvgujnm bcc. Hjkbvcx bjjjnkmvcd
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Elapse insurance policy issues
67 5********
We have paid at the 1st of the month and was told that as long as we pay by the first of the following month we were ok. I got phone call from local office 06/26 telling me my auto policy was elapsed?
I was told today the last month of policy no grace period. I say nonsense and this was never explained to me. I need this reversed due to it wasnt my fault, due to the wasnt communicated to me or did any one call to explain before 06/22?
I still have same payment date the 18th? Thank you for your help!
User's recommendation: Nope
Texas City, Texas
Towing
Called the 24/7 towing service center for Fred loyal and the told me they couldnt help me because they were not associated with Fred loyal! I have been trying to get in touch with them for sometime now and I had no help or luck nor did they provide me with someone who could help!!!
Preferred solution: Numbers for the services I need when the office is closed
Hello, my name is Maggie Vega with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you
Laguna Woods, California
Not reimbursed for rental car
Did everything I was told by F.L. Insurance claims people.
Was rear ended by driver covered by F.L. Insurance. How this company is allowed to do business is beyond me. I haven't seen a dime from them.
This tells me a lot about this company's employees.
Heartless and criminals. They stole my money
Hello, my name is Maggie Vega with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you
Laguna Woods, California
No refund for car rental.
I did everything this company told me to do in regards to getting reimbursed for a rental car after a driver covered by F. L.
Insurance rear ended me. I'm ready to get on a plane and confront these heartless, cold blooded, pathetic employees.
Hello, my name is Maggie Vega with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Couldn't get in touch with anyone about my claim
Needed a tow truck and couldn't speak with anyone to get Roadside assistance called all the 1800 numbers that were on file no body answered
- Horrible customer service
Preferred solution: A free month of service
User's recommendation: Will not recommend
Hello, my name is Yvette De Santiago with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you
Denver, Colorado
Servicio de grua
llama pagmineraleservicio de grua pero nadie continuaciónestoh yo ráfagaArkansasYo enenecorrer númerooh deteléfono donde de atiendan 24 horas en caso de emergencia como me sucedió estAVez
Hello, my name is Hilda Marquez with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you Motor Club number is 1-800-338-2680 or 1-855-548-5626 Este es el servicio de grua or de careterra
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
No contact number in service
Needed to get in contact with my road side assistance and the numbers provided were not going through
Preferred solution: Apology
User's recommendation: If you want cheap continue service if you want something reliable look else where
Hello, my name is Hilda Marquez with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Claim
Can not file a claim after hour. Someone hit me from behind and I can't call fred loya. This is unacceptable.
- Cheap
- No after hour claim
Preferred solution: Full refund
User's recommendation: Do not use this company
Hello, my name is Hilda Marquez with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
I’ve been calling for assistance since 5am
The number you have does not pick up Ive been calling since 5am and Im still not getting any where I had to call off today due to no one not wanting to answer
Hello, My name is Erica Belmontes with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused you any inconvenience on our behalf.
We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for. Please allow us to review your concern by contacting me at your earliest convenience.
I can be reached at (915) 444-1059. Thank you!
Companies Similar to Fred Loya Insurance
GEICO
“I have been removed from the automatic payment system, and no one is willing to investigate the cause of...“
Allstate
“Continuous mistakes, no accountability or repercussion for their faults, terrible customer service....“
State Farm Insurance
“We knew that we were not at fault, but the claim handler still concluded that we were at fault. At the...“
Metlife
“Still waiting for my feedback and it's more than 7 days. No feedback on my request I need my 2018 IRP5...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello, my name is Yvette De Santiago with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you
Hello, my name is Erica Belmontes with the Fred Loya Insurance Customer Service Department. I apologize for any inconvenience we may have caused, as we strive to provide all our clients with the best customer service possible.
We value your input, and would like the opportunity to review your concern.
Please contact me at (915) 444-1059. Thank you!