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It was raining early one more when I noticed someone hit my car that was parked outside my home. On my way to work I was caught in a hail storm.

I called in a claim and told the lady about the hail and trunk. I was not advised or informed of any process other than someone would call because "there was a hail storm in the area." The only communication there has been is when I contact them. When I do make contact there's no answer or update.

Date of Loss was April 26. We are now 6/16/17 no update.

Reason of review: Order processing issue.

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FredLoyaIns
Fred Loya Insurance Response

Hello, My name is Thelma Tobias with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused any inconvenience on our behalf.

We take great pride in our claims process and strive to handle all our claims with the legendary service our company is known for.

Please allow us to review your concern by contacting me at your earliest convenience. I can be reached at 1-800-860-5692 Ext 599-5103

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