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My payment was due today, I received a monthly invoice in the mail, which stated that I could now make my payment online. I went to the website and tried to make my payment, it would not allow me.

So I called the 800 number, I explained this to the customer service rep. She said that since my policy was up the following month that I couldn't make my payment online and that I had to mail it in. Well this would now cause my payment to be late. I tried to explain that to her and she began saying how she apologized for this, but this did me no good, I am now forced to pay a late fee, because of something that is apparently their fault.

I tried to explain this to her and she hung up on me.

I called back and she did not answer the phone. This is the worst company I have ever dealt with, terrible customer service.

Reason of review: Problems with payment.

Fred Loya Insurance Cons: Incompetent phone representative, Incompetent people with bad customer service, Horrible customer service.

Location: Norcross, Georgia

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