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Today @1606 Abram St.,Ste 100 Arlington, Texas 76010

(817)277-****

As,a long time customer of Fred Loya. I must say that I was very upset about the way Management Communicates with their Female Staff. As,staff were assisting both customers waiting for Service and assisting caller's.

The unthinkable happened, now what has been documented truly took place. Polette, a Fred Loya employee answered a call from a customer. The customer either wanted to speak with a Manager or was requesting assistance from Management.

Polette, told the caller she was transferring the call to her Manager. Now, what happened afterwards was both abusive and unreasonable. Polette's Manager phone into the office another female Employee took the call and Nervously, informed Polette that their Manager was requesting to speak with Polette.

Polette, took the phone call.Polette's face turned very Red.

You could hear the Mangers tone of voice was Very abusive and,that he was Harassing Polette.

The Manager asked why did she transfer the call from her office to him, he started at the top of his voice, "that he was very busy, also Threaten Polette not to make that Mistake again," and Hung up the phone. Before the Manger hung up the phone she said that her office was very busy as well.

This Manager with one phone call change a Professional office into a very Hostel workplace.

Please let me know the status of this situation, because I am truly concerned about the Safety of the

Female staff at Fred Loya located

At 1606 E. ABRAM OFFICE.

Sincerely,

Chorlottiea Harris

chorlottieaharris@***.com

Chor A Champion of Christ Jesus

(940)703-****

Reason of review: Poor customer service.

Location: 1606 E Abram St STE 102, Arlington, TX 76010, USA

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FredLoyaIns
Fred Loya Insurance Response

Hello, my name is Thelma Tobias with Fred Loya Insurance Customer Service Department. I apologize in advance if we caused any inconvenience.

We strive to provide all our clients with the best customer service possible. We value your input, and would like the opportunity to review your concern.

Please contact me at 1800-860-5692 Ext. 599-5103 Thank You

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