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Fre Loya took money from my account on October 24th when my payment is normally pulled from my account on the 27th. They also charged more than they were suppose to.

because i was not expecting this, i did not have the money put into the bank, which caused my check to bounce. i went in to tell them about the problem, and rather than refunding the money, they said they would credit the difference of $5.00 to next month's payment. i told them that would not help with the check that bounced and the fees i would have to pay because of them pulling out early, and they told me they were not responsible for that money.

this has gone on for several months now, and every month they tell us they will credit the money. we have not got a dime credited back to date

Location: Washington, District Of Columbia

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Guest

WHY WOULD YOU EVEN STAY WITH THEM AFTER YOU SAY IT HAPPENED SEVERAL TIMES ITS REDICULOUS FOR YOU TO COMPLAIN ABOUT SOMETHING LIKE THE COMPANY STEELING FROM YOUR ACCOUNT THAT EXTRA MONEY AND YOU ARE STILL INSURED WITH THEM AS FROM WHAT YOU WROTE. WHY HAVENT YOU LOOKED ELSEWHERE FOR INSURANCE DUH!!! :eek :x

Guest

I am Hispanic and if you don't like the insurance don't put racial remarks because I have had different insurance and most where American and they also don't do anything about an accident etc all insurance companies are the same don't be racist about it.

Guest

First of all, Fred Loya is the actual name of the owner of the company. He's hispanic and has alot of knowledge in this business.

It's not a franchise and he owns every single office you see his name on it. I'm also hispanic and in law school. As far as these claims you all report.. Do you really expect a company to pay out without investigation?

It takes 5 ~ 10 days to generate a copy of a police report from PD and the company had to investigate who, what, when, where, and why. Next time you should get better prepared in case of an accident. There's not one company that will offer 100% coverage in auto, home, life etc. and that is why most people have multiple carriers for insurance.

Now if you're one off those clients that goes into their office and looking for the cheapest insurance and doesn't care what it covers, rushing the agents, pretending like you care what they say... Then that's why this has happened to you! These people are licensed by the state and must adhere to the law. YOU NEED TO ASK QUESTIONS AND MAKE SURE YOU KNOW WHAT YOU ARE BUYING AND SIGNING.

AND TO HISPANICS/MEXICANS OVER THING THAT BOTHERS ME IN SOUTH TEXAS IS THAT THEY COME FROM MEXICO BUT DONT BOTHER TO TRY TO LEARN ENGLISH!! Sorry but I'm bilingual and they should be too.

Guest

*** Mexican liars- what do Mexican have to do with it. The review says its an American company 0_o .

Any insurance company is more likely the same when it comes to claim.is.more than obvious insurance companies don't.wanna pay out

Guest

They should throw all these fvckin Mexican out of this country and closing all the *** bussiness.

Guest

I used to have a policy with Fred Loya and my money also was drafted from my account. The way they explained it to me is the money is drafted every 30 days so it changes because there is months that have 31 days and sometimes if the draft date is a weekend it will also change according to your bank. They also gave a me a payment schedule to better understand the draft dates, you should ask for one.

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