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Fred Loya's customer service is the worst. I have been dealing with these jokers for 8 months to get a settlement because I was hit by one of their insured.

My "adjuster" Melanie Ibarra (San Antonio) won't even return calls. She missed the date (by a week) that she herself said she had legally to get me a settlement quote.

I paid all of my medical bills out of my pocket and have not seen a penny from them to cove my injuries. I feel sorry for the people that are "insured" (I use that term loosely.) Anyone looking for quotes from this joke of an insurance company should run.

Location: San Antonio, Texas

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Guest

Fred Loya sucks!!!!! They have a bunch of mexicans insured and working the office.

I hate trump but Fred Loya and his crew of Mexican criminals is helping me vote for a crazy man. Got rear ended by a mexican from TJ that had Loya and fred refused to pay after two months of torture dealing with his crew of illiterate hispanics with attitude in El Paso.

Guest
reply icon Replying to comment of Guest-1217657

I also got my car rear ended by a hispanic who took off from the scene (typical). I have all the police records, my attorney has pictures of her damaged car ect and hispanic who committed felony hit and run denies her car accident involvement till this day.

Of course, loya insurance purposely delayed my case. After two years of waiting I've finally gone to disposition hearing and I am going to see the arbitration in a few weeks. Loya insurance act like they are still living in wild mexico.

They are the worst of the worst. Stay away from hispanic drivers.

Guest

Fred Loya Insurance is a joke! Their Claim Rep: ANNEL LLANES is rude and very unprofessional!

She is not even willing to hear your story. She does not return calls. I really believe Fred Loya trains their employees to deny as many claims as they possibly can because out of all the reviews and experiences myself and others have had with them. They refuse to pay out claims and pay for rental coverage.

After reading all these reviews I hope you make up your mind about doing business with this unreputable so called insurance company. :(

Guest

They suck *** you right

Guest

My wife got rear ended by one of their clients. Not his car and no drivers license.

Showed the cops a passport. Surprised he even had insurance. Now it appears he swam back across the border to avoid jail time for no license and nobody can reach him. Good old Fred won't do anything until they talk to him even though they have the police report that shows their client was at fault.

Thank God I have good insurance. They will cover it then go after Fred.

Nothing but a bunch of wet back thieves. :(

Guest

I work for claims for a major insurance company. Trust me..

if you get hit by a Fred Loya insured, you better call the police asap and make sure you have first party coverage. They almost always disclaim coverage.

Guest

Guys Fred Loyas employees are incentived by the number of closed files they have. If anything that are trying to get stuff closed and paid so they can make their monthly incentive because their typical salarie s are a joke.

if you have problems call and ask for a manager. Its not a bad company, they just need better training.

their training dept sucks. I know, I work there.

Guest

They don't pay! No personal attack, this is plain and simple.

They will give you the run around for months. Even to get a letter of past experience wig then.. its been three weeks and they still alway tell me they forgot, but will do it.. when?

After I've paid a crazy amount to my new insurance because employees can't do a simple job.

I'm glad car dealerships are now prohibiting new car owners from getting Fred Loya, that its self tells you something.. don't you think?

Guest

All of y'all are whiney *** babies. Every complaint I read is made by uneducated idiots!

Go read the policy for the state of Texas and if you are smart enough to understand it, you will see that everything they say and do is by the code.

I can't believe you *** are willing to take the time to go on EVERY SITE POSSIBLE to bad mouth people. Y'all are pathetic!

Guest
reply icon Replying to comment of Guest-316890

You must work for Fred Loya or a relative of them.

Guest
reply icon Replying to comment of Guest-1108118

They are Mexican trash

Guest

I had a similar situation with Fred Loya. their driver rear ended me.

They gave me the run around for 3 months and then told me to sue them. I wasn't able to afford an attorney, nor could I wait for a lawsuit to resolve. I found this company called Cerberus Subrogation Professionals that specializes in resolving insurance claims. They were able to force Fred Loya to pay without going to court.

I am not trying to plug this company but I want everyone to know that there are other options (besides suing) to get some justice from this company.

Google Cerberus Subrogation if you want to get in touch with them. I think they are out of Chicago.

kimbiem

:( What a horrible business! I'm sure they don't mind taking everyone's premiums every month.Perhaps they should do less advertising so that they have enough money to pay what the injured deserve!

I am making it my personal cause to get the word out about Fred Loya's unethical business practices.

I will post on EVERY site that I can find. Please join me in the fight.

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