Purchased a new car and shopped around for a new policy because I have had nothing but horrible customer service from this company. Called FL to cancel my policy on my old car on 7/28, was told to 'text' them a letter of cancellation, which I did. I called the following week to confirm as I had not received any confirmation as requested. I was told, yes, your policy is cancelled.
August 13 I receive a bill in the mail! My policy was NOT CANCELLED as I had be led to believe. After over an hour on the phone with them, and resending my Cancellation Request, which shows the time and date this was sent, they STILL REFUSE TO CANCEL without the declaration page from my new policy! Why would I insure a car I no longer have! This company says and does things that are completely illogical!
STEER CLEAR OF FRED LOYA INSURANCE.
I will now contact the BBB and the Insurance Commission.
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