Not resolved
0 comments

Purchased a new car and shopped around for a new policy because I have had nothing but horrible customer service from this company. Called FL to cancel my policy on my old car on 7/28, was told to 'text' them a letter of cancellation, which I did. I called the following week to confirm as I had not received any confirmation as requested. I was told, yes, your policy is cancelled.

August 13 I receive a bill in the mail! My policy was NOT CANCELLED as I had be led to believe. After over an hour on the phone with them, and resending my Cancellation Request, which shows the time and date this was sent, they STILL REFUSE TO CANCEL without the declaration page from my new policy! Why would I insure a car I no longer have! This company says and does things that are completely illogical!

STEER CLEAR OF FRED LOYA INSURANCE.

I will now contact the BBB and the Insurance Commission.

This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Fred Loya Insurance and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Fred Loya Insurance.

Check out the best and the worst companies in Insurance category for more informed decision or compare Fred Loya Insurance to other companies on our site.

Had an Experience with Fred Loya Insurance?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Shipsurance is a big scam, lie, and fraud! Shipsurance "This is the second and final time to get ripped off by Shipsurance. I am an ETSY seller. USPS lost my package. 18 days later they found it. It was..." Read more State Farm Insurance - Daughter was hit after she put car into reverse, she maintains that she never moved and stayed in the grass area she was parked in State Farm Insurance "4/29/2017 daughter was delayed leaving work because the school was shut down letting no one in or out until they were told. Once she was released she went to the..." Read more Hole In One International - US Hole in One Hole In One International "US Hole in One is based on Lies - Never Use them they claim millions of dollars in business winners office building complex is this the place for a large..." Read more Gerber Life Insurance - Unable to close unwanted Gerber Life Grow-Up Plan Gerber Life Insurance "So we saw a commercial for the Gerber Life Grow-Up plan and started filling out an online application. While I was filling out the application, I did some additional research..." Read more Harlem Furniture - Table Broke BEFORE A move - NOT COVERED!!!! Harlem Furniture "I bought a living room set in March 2017 - paid CASH. My table broke BEFORE a move, but because I had to be out of the house, and I'm..." Read more Glam Seamless - Day 3 and still nothing Glam Seamless "First of all, I purchased my extensions monday. I went with this company because I was searching for a new brand of extensions. I saw their ig and thought I'd..." Read more Little Caesars - Nasty/ unprofessional Little Caesars "I just wanted to say that Sarah heckman Dean needs to be fired. She talks to her employees any type of way. She cusses at them and calls them names...." Read more The Ashton Drake Galleries - Ashton Drake strikes again.. New/different excuse for not processing other orders, and doll review. The Ashton Drake Galleries "I originally left my first bad review for ADG due to them refusing to process my orders, after delivering the first order made. The excuse was "a discrepancy between my..." Read more