Product: Fred Loya Insurance Customer Care Clear all filters (32 of 32 reviews match)
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TERRIBLE!I was lied to by multiple employees, being told different things every time. Even being told different things by the same employee. I jumped through hoops to get somebody on the phone. The girl who was helping me, put me on hold with out telling me- in the...
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Fred Loya Insurance Customer Care
#858129
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so where do i start?i'm from EPTX that is where FLI was founded, I used to work at custumer service and honestly the jobs has been a nightmare for me first of all the people suck here including the managers which if you every get to a women name annette silva omg may...
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1.0
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Fred Loya Insurance Customer Care
#838193
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We have been Fred Loya customers for over 4 yrs, none of the agents on business site can answer any questions, they never know what to say, just that they are sorry, yet they harassed every month a week before payment was due, and we were never late with our...
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Anonymous
Anonymous

They refuse to pay claims

Anonymous
Anonymous

you's lyin

1.0
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Fred Loya Insurance Customer Care
#835327
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Worst company ever!!? We were hit by a drunk driver who of course was uninsured so we called fee loya claim office since we have full coverage insurance through them. It was my bfs vehicle but his brother was driving when he got hit, he has insurance through them as...
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Fred Loya Insurance Customer Care
#603783
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Going to start by saying every single person in this company is mentally incapable of doing the simplest task, and not one of them has a heart or soul to care about you as a customer. I just moved to Colorado in May of 2014, and established residency months later....
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Anonymous
Yale

The Loyas live extremely extravagant lives. The reason they are able to do that is because they do not pay their claims. It's sickening that they are still in business.

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Fred Loya Insurance Customer Care
#587063
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let me start by saying that i work for Loya in IL and i like or that is to say i used to like my job. loya is a ok company to work for if they didn't make you follow abjuratory rules that have nothing to do with customer service or selling insurance they are rules for...
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Anonymous
Fred Loya the Great

I work for the company now and some of the managers now are *** that act as if they're God or something.

Anonymous
Anonymous

I think it's safe to say that if you don't like your job you should stop wasting everyone's time and quit... If a company takes the time to train anyone then yes you should be...

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Fred Loya Insurance Customer Care
#392773
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They tell me one price over the phone then when I go to the office it is always higher... This has happen to me several times and they act like it is my fault. They ran my credit card then tell me they are sorry and can't refund it back. I will have to cancel and...
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Fred Loya Insurance Customer Care
#375996
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My husband needed a new car, we went to CARMAX and had the most unbelievable customer service ever. It was such an easy time - that is, however.... until we had to transfer the insurance with Fred Loya... It started about 7 o'clock - I make the call: Fred Loya...
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Anonymous
Anonymous

No insurance agency will start you the coverage on a veh before checking to see if there is any damages. It is not that the insurance doesn't want to cover you or your veh, it...

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Fred Loya Insurance Customer Care
#295121
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I am upset due to the fact that if you do not pay your monthly insurance premium and your vehicle gets stolen, wrecked, etc. Fred Loya will not cover your claim, no number of days grace period is given. I have been a loyal customer for 2 years and never missed a...
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Anonymous
Hahahaha

\"you get what you pay for\"?!?! You didn\'t pay!!!!!

Anonymous
Aaron

Okay, so your complaint is that she wants services for something she didn\'t pay for? In other words, she\'d like her damages to be paid-for using insurance she didn\'t have b...

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Fred Loya Insurance Customer Care
#290300
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This company must not take any care to have good customer service or professional courtesy to other Insurance Professionals. Literally I was on hold for more than 1 hour. What for? Incompetence is my only guess. I'm not sure about claims but their phone etiquette...
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Fred Loya Insurance Customer Care
#250429
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