Product: Fred Loya Insurance Customer Care Clear all filters (32 of 32 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Show

Fred Loya Insurance Customer Care Review

Service so far is slow,claims dept is not 24hrs. Can not get in contact with adjusters. Need a rental to go to work and f.l.ins. is not responsive fifteen hours after accident.
2.6
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Fred Loya Insurance Customer Care
#930809
Reply to reviews
I was sideswiped by a mexican lady with loya insurance (surprise surprise) last august.She basically destroyed half of my car and caused me to have massive irregular heartbeat episode. The damage was over 4500 on my brand new toyota. She also caused me to miss two...
Read more
1.0
Product
Fred Loya Insurance Customer Care
I didn't like
  • Careless
  • Incompetent people
  • How they treat their customers
#908817
Reply to reviews
Show

Fred Loya Insurance Customer Care Review

Worse customer service ever ,dont know what they are doing
Product
Fred Loya Insurance Customer Care
#906249
Reply to reviews
My payment was due today, I received a monthly invoice in the mail, which stated that I could now make my payment online.I went to the website and tried to make my payment, it would not allow me. So I called the 800 number, I explained this to the customer service rep....
Read more
Product
Fred Loya Insurance Customer Care
I didn't like
  • Horrible customer service
  • Incompetent phone representative
  • Incompetent people with bad customer service
#905431
Reply to reviews
Show

Fred Loya Insurance Customer Care Review

Dissatisfied by poor service provided by a uneducated and unprofessional young lady by the name of Stephania located in the orange office by chapman. Very rude young lady .
1.0
Details
Customer service
Price Affordability
Staff
Product
Fred Loya Insurance Customer Care
#894386
Reply to reviews
Show

Fred Loya Insurance Customer Care Review

Worse experience not only on insurance side but on the customer service level will never do business with them or recommend them at all.
Product
Fred Loya Insurance Customer Care
#879133
Reply to reviews
Never do business with this company!They cancelled my insurance stating that my check was returned and i knew that was a lie. So i leave work go to the bank and speak with a personal banker who call the accouting department. At that point i was asked certain questions...
Read more
1.0
Product
Fred Loya Insurance Customer Care
#873712
Reply to reviews
This company is very unprofessional..i was with them since 2015..i go in to a local office in Atlanta ga today to make my payment just for rhe agent to tell me that the syatem is downloading new software and they couldnt take any forms of payment ok so what im i...
Read more
Anonymous
Anonymous

Same thing happen to me..totally agree very unprofessional...hopefully they don't return to Georgia.Disappointed in Georgia.

Irondale, Georgia
Product
Fred Loya Insurance Customer Care
#865005
Reply to reviews
They canceled my insurance because i didnt pay the policy a day before it expired.And they charged me 10 dollars more than when i started the policy. They never informed me that i had to pay 24 hours in advance or that my monthly rate would go up after the first month....
Read more
2.0
Product
Fred Loya Insurance Customer Care
#862746
Reply to reviews
Was insured by this company for a few years and had roadside assistance in my policy, used it for the first time 6 months ago and it took them 2 months reimburse me, then to top it off they increased my policy by $20 calling my tow expense a claim. Horrible customer...
Read more
Product
Fred Loya Insurance Customer Care
#858193
Reply to reviews