Product: Fred Loya Insurance Customer Care Clear all filters (30 of 30 reviews match)
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All of the Fred loyal companies have a very unprofessional staff that are very unhelpful and rude.It almost feels like I’m back in high school dealing with a high schooler. The staff consists of mostly girls which are super stuck up and are just there to fill up a...
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1.0
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Fred Loya Insurance Customer Care
#1135861
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Had the worst experience ever.Called to get a letter of experience and was told I needed to ho into the office and they could print it for me, I also informed them I wanted to cancell my policy. She stated it could all be handled at a local office. I went in oly to be...
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1.0
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Fred Loya Insurance Customer Care
#1085332
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Today I had a very upsetting situation and Fred Loya made it so much worse.My spouse's key broke off of the fob broke and she was several towns over working. She called me and I went to go get another key. I had to leave work and get another key. After I went to the...
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1.1
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Fred Loya Insurance Customer Care
#1077621
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Fred Loya Insurance Customer Care Review

#1006149
I had them and my payment was low then went to pay my ins. They said you have to start a new policy and doubled the price there customer service sucks when you call them and ask a question they dont know the answer wow im so glad i didnt have any accident with them when i cxl my poli y they said it would be 3 weeks before i get my money back ***.
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Fred Loya Insurance Customer Care Review

#942702
1.0
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One of their clients hit my neighbors car and pushed it through my fence a month and a half ago. They continue to say payment is being issied to fix my fence but I have recieved nothing but the run around. I have made several phone calls and even spoke with a supervisor who assired the check is in the mail.
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Fred Loya Insurance - Customer Care Review from Lewes, Delaware

#938426
3.3
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I haven't had any issue. Everyone been nice and professional, quick. Thanks guys If I would have to out a negative comment only thing I can think of is the new way of making payment on a computer with a webcam. Because the girls in the office still have to do everything.
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Fred Loya Insurance Customer Care Review

#930809
2.6
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Service so far is slow,claims dept is not 24hrs. Can not get in contact with adjusters. Need a rental to go to work and f.l.ins. is not responsive fifteen hours after accident.
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BIG SHOUT OUT TO CLARA!Loya insurance was a pain in the *** to deal with. After 8 phone calls and leaving voice mails and talking to several people putting me on hold for 40 or so minutes, Clara answered my phone call. She was very helpful and got things done! An hour...
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1.0
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Fred Loya Insurance Customer Care
#940933
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Involved in an auto accident and 1 rep to the next ALL have different training so form one to the next they have way different answers!!!None are cohesive with the others. It's a *** scam agency they use to MAKE $$$...!!!! Wake Up People!!! They TOTALED my only car and...
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1.0
San Leon, Texas
Product
Fred Loya Insurance Customer Care
I didn't like
  • Customer caused accident totaled my car
  • Screwed us on our claim
#934908
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I was sideswiped by a mexican lady with loya insurance (surprise surprise) last august.She basically destroyed half of my car and caused me to have massive irregular heartbeat episode. The damage was over 4500 on my brand new toyota. She also caused me to miss two...
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1.0
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Fred Loya Insurance Customer Care
I didn't like
  • How they treat their customers
  • Incompetent people
  • Careless
#908817
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My payment was due today, I received a monthly invoice in the mail, which stated that I could now make my payment online.I went to the website and tried to make my payment, it would not allow me. So I called the 800 number, I explained this to the customer service rep....
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Fred Loya Insurance Customer Care
I didn't like
  • Incompetent phone representative
  • Incompetent people with bad customer service
#905431
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Never do business with this company!They cancelled my insurance stating that my check was returned and i knew that was a lie. So i leave work go to the bank and speak with a personal banker who call the accouting department. At that point i was asked certain questions...
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1.0
Product
Fred Loya Insurance Customer Care
#873712
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This company is very unprofessional..i was with them since 2015..i go in to a local office in Atlanta ga today to make my payment just for rhe agent to tell me that the syatem is downloading new software and they couldnt take any forms of payment ok so what im i...
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Anonymous
Anonymous

Same thing happen to me..totally agree very unprofessional...hopefully they don't return to Georgia.Disappointed in Georgia.

Irondale, Georgia
Product
Fred Loya Insurance Customer Care
#865005
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They canceled my insurance because i didnt pay the policy a day before it expired.And they charged me 10 dollars more than when i started the policy. They never informed me that i had to pay 24 hours in advance or that my monthly rate would go up after the first month....
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2.0
Product
Fred Loya Insurance Customer Care
#862746
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