Fred Loya Insurance Auto Claim Reviews

1.2
(4 reviews)
Product or Service Quality
Price Affordability
Additional Fees
filters
seller:
Show
state:
Show
city:
Show
My brand new BMW was hit on my front bumper by some *** with fred loya who never stopped reversing and her car of course had no damage but she dented my hood, scraped paint off all the way to the metal, and broke my grill.to make matters worse, the dumb "park ranger" who saw the accident took off with the forms i needed to send to my insurance company and didn't even write a report which is making my claim much harder to get working. Well this...
Read more
Bottom Line, PAUL BARRON IS DRIVING WITH OUT INSURANCE AND FRED LOYA INSURANCE CARDS ISSUED TO THERE INSURED ARE NOT VALID. IT IS A INSURANCE SCAM. MY NEXT STEP IS THE STATE OF TEXAS, INSURANCE COMMISSIONER AND LAW ENFORCEMENT AS WELL AS THE DEPARTMENT OF PUBLIC SAFETY. AND I HAVE NO DOUBT, I WILL LOOSE AND END UP PAYING FOR MY OWN REPAIRS. IT IS NOT WORTH CLAIMING AGAINST MY UNINSURED MOTORIST POLICY WITH STATE FARM, MY RATES WILL SURLY BE...
Read more
5.0
I didn't like
  • Failed to follow up
  • Did not honor paul barron insurance to reapir my car
  • Denied claim
#930094
I was hit by an illegal thats girl friend was insured by Fred (monthly and cash) and after 2 months of phone calls and bad excuses Fred denied my claim.They said that the girl friend never returned their calls and since she was not cooperating (returning calls) the claim was denied. When I would call everyone I spoke to in El Paso was clearly hispanic, had a poor attitude and seemed to enjoy a little pay back, andor simply where so ignorant they...
Read more
I have a claim against one of their insured and its been 2 months trying to resolve the matter. Adjusters never picked up phone. They don't return calls until 2 weeks after, if they ever do. Supervisors are never there and don't help at all. Letters, faxes do not help either. Their excuse is that their insured is not responding to them. I have spoken to the girl who hit me and she said she has been calling them and they never call her back. I...
Read more
Worst insurance company ever.They are not professionals at all. I gat into an accident almost two months now and my my car was total. Simple claim nothing major. My adjuster is adrew zuniger he never picks his phone and if he decides to call you back. It might take two to three days. I have been trying to reach him since last week and never picks or return my call.I am paying out of pocket for car rental and its really frustrating.
Read more
Got in a accident with another person who was insured by Fred Loya and its been the worst experience.There insured driver was drunk and they didn't drop him from there insurance, it's been 3 months and I'm still waiting on the claim. They totaled my vehicle and all it need was a hood the hood latch and left headlight I was never informed about my car being totaled out and now constantly I have tow truck company's calling my phone asking where my...
Read more
I would not recommend this insurance.Terrible response & follow up time from the adjuster. I reached out to her team lead & still no follow up. It took 2 weeks for them to approve a claim after their insured driver rear-ended me. I was told a statement from their insured was needed when actually a statement was taken from her already.I guess they just wanted me to sit on ice and forget about the claim????
Read more
I am currently a fred loya customer...at the beginning I had a great experience with them however thar soon changed...during the claim process from the hail storm I've had the adjusters call me a liar regarding my vehicle damage, talk down to me and belittle me...from there a few reps were caring n nice n genuinely showed that they wanted to keep my business...during the process of trying to get answers as to whether or not I am able to have a...
Read more