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I have a claim against one of their insured and its been 2 months trying to resolve the matter.

Adjusters never picked up phone. They don't return calls until 2 weeks after, if they ever do. Supervisors are never there and don't help at all.

Letters, faxes do not help either. Their excuse is that their insured is not responding to them. I have spoken to the girl who hit me and she said she has been calling them and they never call her back.

I have insurance but unfortunately not to cover damages to my car. All I know I'm still without a car and its for the incompetency of their adjusters.

Reason of review: Poor customer service.

Location: Los Angeles, California

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