Fred Loya Insurance
Reviews and Complaints
Fred Loya insurance
Customer Service does not help their customers
We have been insured by Fred Loya for over two years. Yesterday we called them to change our bank draft information for the upcoming payment.
They emailed the form and required us to call them back. Today, they have not changed the bank information. We called them and they can't stop the draft scheduled for next Wednesday.We pleaded with them to stop the draft of that account because it will cost us a NSF charge of $35 on top of their payment amount and their fee for the NSF. They can't do it...takes ten days and a form.
WE faxed the form yesterday but it did not have both our signatures. She said fax it again but can't guarantee a thing. More than likely the money will be drafted from the wrong bank. We asked them to cancel the insurance, they can't do that either without us driving 100 miles to the nearest office to sign a form.
This is ridiculous...what happened to taking care of your customer? From the looks of somme of the these complaints, it is a good thing we were not involved in a wreck with one of their clients or ourselves. WE will be cancelling the insurance one way or another. The staff was not helpful at all....and on top of that, they talk over you...everytime we tried to explain our need, they would interrupt us and talk over us not allowing us to speak.
Rude very Rude...I highly recommend you change insurance agents or avoid Fred Loya all together. I will continue to spread the news against Loya from this point forward...I will get the word out....
Fred Loya Insurance
Fred Lolya run-around
Fred loya insurance fires honest people!!!
Their insured dwi totaled my boat no check yet
Does Not Pay Auto Claims
On 7/22/09 I was hit by someone insured by Fred Loya Insurance.I was driving through a parking lot and a man backed out of a parking space and hit me so hard it did over $3, 000. worth of damage to my vehicle.
I had to go to the ER and my medical bills are $7500. so far. Loya Insur. Co. declared they would only pay 90% and I was forced to get a lawyer for the bodily injury. The adjuster with Loya Insur., Glenn P. Johnson only offered $2, 000.
Not only do I have to sue and go to court, my shoulder needs econstructive surgery that will put me out of work for up to six months. I can not have the surgery because I will not have the money to live on and the policy limits would not be enough to cover the cost.
After much research, THIS COMPANY DOES NOT PAY THEIR CLAIMS. Law offices
have more cases on Fred Loya Insurance Co. than any other auto
insurance company. DO NOT GET HIT BY A DRIVER INSURED BY THIS COMPANY.
Screwed us
I have a claim with Fred Loya and for two weeks now, they have absolutely done nothing for me.
My vehicle was parked at my place of residence and a driver with Fred Loya Insurance drove through my parking lot and wrecked my Lexus es300 beyond repairs and after 2 weeks I still dont have a rental nor my car. I find the Fred Loya company very unprofessional in handling claims.
I am stuck with no vehicle to go to my doctors appointment and work and this insurance company ought to be seriously investigaated. It does not take two weeks or more to assume responsibility of what Fred Loya's client has done to my parked vehicle.The State department of Insurance should not license insurance companies like Fred Loya.
Best to get a lawyer ...
In Aug of 2009 I was rear ended by a client of Fred Loya Insurance. I contacted them following the accident, and they claimed the person was uninsured and not one of their clients.
I then tried to file a claim against the driver of another car that was in the accident as well. Three months into this, I find out that Fred Loya was responsible and that the original person was covered. They flat out lied to me and was hoping I would claim it under my own personal unisured motorist coverage. It has been three weeks since they confirmed that they received my complaint through the California State Insurnance department(you go through them if you are treated unfairly).
To date, since they have re-opened the case I have called them four times and they never answer the phone. If I do not hear from them by the end of the week, I am getting an attorney involved.
For anyone dealing with them, or thinking about using them as your carrier, think long and hard about that decision. Do you really want to choose a company who will lie, take no responsibility and never return your calls?
Loya Ins were't cooperative on claim
Staff does not listen to you
Fred Loya
Still just as worthless...loya insur.
Fred Loya claims adjuster dumb as a rock or fraud?
I was rearended by an insured of Fred Loya on 11-23-09. The claims adjuster Chris Alverez denied my claim and closed file without looking at the police report!
When I confronted her with the facts in the report, she stated they don't go by police reports. I've done her work,
I have given them everything they requested, and I'm still getting the run around!
Now I'm told to call back in a week. I'm calling the Dept of Ins.
My advice: if youre hit by a Fred Loya insured, get an attorney immediately!
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O AND YOUR SUPPOSE TO READ IT NOT JUST FLY THORUGH IT!! PAY ATTENTION WHEN YOU ARE SIGNING DOCUMENTS
that's why you sign the document that says GIVE 10 DAYS NOTICE BEFORE DRAFT TO CXL THE DRAFT AND POLICY!!!!!