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Three different adjustments made after an accident, and they refused a majority on each one leaving my car in the shop for over a month. A top rated local shop had it pulled apart and would find new issues after the initial adjustment report, Fred Loyola would refuse...
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Anonymous
Experienced

I work in auto claims and deal with body shops on a daily basis. I'm not promoting FLI in anyway, but I see body shops miss lead their customers all the time. Once your vehicl...

1.0
I didn't like
  • Horrible rude unprofessional customer service
  • Unethical
  • Poor communication with insured and body shop
#1021336
Reply to reviews
My son who is 19 was hit in my car by a Fred Loya insurer ,I called and stated to not speak to my son because he has no understanding of the process long and behold the adjuster LAURA CASSASA called him while he was in the hospital under pain meds and quoted to him a...
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1.0
I didn't like
  • Screwed us on our claim
#1018264
Reply to reviews
A TOTAL RIP OFF. I WISH I WOULD HAVE READ THE POOR REVIEWS BEFORE I BOUGHT FROM THEM CAVEAT EMPTOR!! BUYER BEWARE!! AN F MINUS BBB REVIEW. NOW THEY ARE NOT A MEMBER OF BETTER BUSINESS BUREAU! HIT A POT HOLE DURING RAINY SEASON WHICH RUINED MY AIR SUSPENSION AND AIR...
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1.0
I didn't like
  • Rip off insurance company
#1013731
Reply to reviews

Fred Loya Auto Insurance Claim Review

Fred Loya Insurance
#1050430
There is so much static that I literally couldn't even make out what the recorder kept saying. Very very bad. You must fix this issue immediately!
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Fred Loya Insurance Auto Claim Review

Fred Loya Insurance
#1037604
1.0
Worst company steeling peoples money.they dont want to fix my car.
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Fred Loya Insurance Customer Care Review

Fred Loya Insurance
#1006149
I had them and my payment was low then went to pay my ins. They said you have to start a new policy and doubled the price there customer service sucks when you call them and ask a question they dont know the answer wow im so glad i didnt have any accident with them when i cxl my poli y they said it would be 3 weeks before i get my money back ***.
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Short Review for January 20, 2017, Pc_service

Fred Loya Insurance
#994480
1.6
Very disappointed they leave a lot of details out, when it comes to get approval for a rental car even though you have full coverage
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I was hit by someone (insured by them) running a red light on Nov. 7 2016. On Nov. 17th I was told a check for the car to go to the body shop was sent out. The first week of December came and the check never got here. I've been called them to avoid the initial check...
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1.0
I didn't like
  • Customer service
#1007567
Reply to reviews
I went into Fred Loya months ago to stop the auto draft from my account as my car had been totalled by a neighbor. Today, five months later, I got a text saying they were going to draft the payment out of my account. It's Sunday and they are closed, so tonight they're...
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God forbid you get hit by a Fred Loya insured. I was driving on the highway and some loser kid hits my car from the back. He completely rear ended me. Then trys to flip it on me. Im completely exhausted. Its been almost 4 weeks and still no rental car or liability...
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Bought a new car went and got insurance on it. Got back to car lot was told need full coverage which they already knew. Went back to get policies switched was told they dont do full coverage. Asked for my money back 220$ i gave in cash. They said it was 50$ to cancel...
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Save yourself the headache lol ive been with fred loya for over 5 years and just out of the blue the give a curiosity call to tell that my premium will be going up from $220 to $300 for full coverage .. I was like wtf really why i asked the agent told me it was because...
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I have been with Fred Loya for years now. Always pay early! I do have them set up to draft when premium is do. However I paid 9 days early this month. I normally pay almost a week or so early every time. They seen I made a payment because they told me the reason for...
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Fred Laya is bull ***, worst insurance company ever.. I pay $273 a month for full coverage and when I had a wreck I was told I can't get a rental because I don't have full coverage WTF ..& only gave me $1000 to get a new car... I will never again go back with them and...
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Anonymous
Anonymous

worst insurance company. they are really bad, they take your money and make things up when they need to pay for an accident. really bad company. I had a car accident and they ...