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I recently just purchased a car and sold my current car to my dad so they next day i went to their nearest location to remove my old car and add the recently bought one . But they wont do it unless i have my due payment first i told them my due payment is on the 10 and...
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1.2
#1097251
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Anyone looking to sue this company please let me know. Their insured hit my daughter with her brothers (3 & 14) in the car. The insured has failed to cooperate so they said they denied. Their insured was twenty three getting high with a friend who he told to run after...
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1.0
Del Rio, Texas
#1090470
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Had the worst experience ever. Called to get a letter of experience and was told I needed to ho into the office and they could print it for me, I also informed them I wanted to cancell my policy. She stated it could all be handled at a local office. I went in oly to be...
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1.0
#1085332
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Fred Loya Insurance - Liars and thief's

Fred Loya Insurance
#1103471
Yes. Changed the entire story about the incident. No experience and lack of professionalism. People should be aware of dealing with an Insurance like Fred Loya. Insurance is given a negative number...bunch of loosers and idiots.
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Fred Loya insurance SUCKS

Fred Loya Insurance
#1102847
About to get a massive lawsuit.
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Fred Loya Insurance - Accident

Fred Loya Insurance
#1067682
1.0
Details
I had a accident in January with one of fred loya insurance customer's. Here it is July and they won't return any off my calls. The worst service of any company i have ever seen.
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Fred Loya Insurance - Record of call

Fred Loya Insurance
#1050430
There is so much static that I literally couldn't even make out what the recorder kept saying. Very very bad. You must fix this issue immediately!
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Today I had a very upsetting situation and Fred Loya made it so much worse. My spouse's key broke off of the fob broke and she was several towns over working. She called me and I went to go get another key. I had to leave work and get another key. After I went to the...
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1.1
#1077621
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2016 and 2017. The guy assured me there were no hidden fees. I also went page by page and he circle the points and fees to know. I get a phone call telling me i owe $130 instead of $120. 2017 complaint... Memoral Dr. Location 2 women are nice but dress very...
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Anonymous
Justsomeguy

What does you being a woman have to do with anything?

1.4
#1063900
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It was raining early one more when I noticed someone hit my car that was parked outside my home. On my way to work I was caught in a hail storm. I called in a claim and told the lady about the hail and trunk. I was not advised or informed of any process other than...
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1.0
#1061887
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Three different adjustments made after an accident, and they refused a majority on each one leaving my car in the shop for over a month. A top rated local shop had it pulled apart and would find new issues after the initial adjustment report, Fred Loyola would refuse...
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Anonymous
Experienced

I work in auto claims and deal with body shops on a daily basis. I'm not promoting FLI in anyway, but I see body shops miss lead their customers all the time. Once your vehicl...

1.0
I didn't like
  • Poor communication with insured and body shop
  • Service
  • Unethical
#1021336
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My son who is 19 was hit in my car by a Fred Loya insurer ,I called and stated to not speak to my son because he has no understanding of the process long and behold the adjuster LAURA CASSASA called him while he was in the hospital under pain meds and quoted to him a...
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1.0
I didn't like
  • Screwed us on our claim
#1018264
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A TOTAL RIP OFF. I WISH I WOULD HAVE READ THE POOR REVIEWS BEFORE I BOUGHT FROM THEM CAVEAT EMPTOR!! BUYER BEWARE!! AN F MINUS BBB REVIEW. NOW THEY ARE NOT A MEMBER OF BETTER BUSINESS BUREAU! HIT A POT HOLE DURING RAINY SEASON WHICH RUINED MY AIR SUSPENSION AND AIR...
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1.0
I didn't like
  • Rip off insurance company
#1013731
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I was hit by someone (insured by them) running a red light on Nov. 7 2016. On Nov. 17th I was told a check for the car to go to the body shop was sent out. The first week of December came and the check never got here. I've been called them to avoid the initial check...
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1.0
I didn't like
  • Horrible customer service
#1007567
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