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I am currently a fred loya customer...at the beginning I had a great experience with them however thar soon changed...during the claim process from the hail storm I've had the adjusters call me a liar regarding my vehicle damage, talk down to me and belittle me...from there a few reps were caring n nice n genuinely showed that they wanted to keep my business...during the process of trying to get answers as to whether or not I am able to have a check reissue to my name alone due to the credit company not being here in town...I have been provided with THE poorest of customer sevice...was on hold for an hour trying to get in contact with my adjuster only to be told that she had left for the day...no one was able to provide a clear cut answer but did make their authority known but talking down to me n making me feel inferior to them...my health due to the stress, that this whole experience has caused, is extremely high n causing health issues...te customer service reps at fred loya are very arrogant and do not hear/listen to their customers needs nor wants NOR do they show any interest in helping THEIR customers which because of them (the customers) they have pay checks...fred loya has taken a process that should be stress free and made it very stressful and impossible for the customer...I am currently consulting an attorney...fred loya hasn't expressed any concern nor remorse for they type of treatment they provide their customers.

I will never recommend fred loya to anyone...once this whole process is over with I too will be leaving them.

Reason of review: Poor customer service.

Location: Rowlett, Texas

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