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I had to give my statement 3 times, with full details, to 3 separate people. Each phone call was 30-45 minutes long. Do they not use computers? In addition, each person sounded bored, annoyed, tired, etc. Horrible customer service.

Then dealing with the adjusters... Where do I even begin? They put words in your mouth. Accuse you of things their insured already admitted to. Argue with you like you just insulted the size of their manhood. Repeatedly twist your words and state matter-of-fact lies as if they were the truth. Harass you with endless calls, and then have the nerve to send letters saying that you have not remained in contact.

So our insured caved in the back of your car. You're fine, you're not in pain. Your car costs $5000 to repair? We won't cover that. We'll cover $2500. You got whiplash? No you didn't. You're getting treated? But you're not hurt. Okay, here's $800. $800's not enough? But you're not hurt. You're still getting treated? But you're not hurt, and you're getting treated. Treatment costs $8000? But you're not hurt. Okay here's $1200 even though you're not hurt. AND ON AND ON AND ON AND ON AND ON.

I've have never wished harm on people, but I would wish chronic migraines or cluster headaches on some of the employees at Fred Loya.

Reason of review: Problems with payment.

Location: Arcadia, California

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