Fred Loya Insurance Complaints and Reviews

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Fred Loya Insurance
Main address: 1800 Lee Trevino, Suite 201 79936 El Paso TX
1(800) 554-0595, 1-866-685-6260,
  • 222+5 mobile complaints
  • $280K claimed losses
  • $1.2K average
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  • Oct 17
  • Auto Insurance
  • Poway, California
  • Uncovered Car Damage
  • 33

Rear-ended on 10/14/14, $4500.00 damage to my CRX. The driver gave her name, phone number, name of this insurance, then took off. Appraised at $5000.00, always garaged, exterior & interior in excellent condition, and all they want pay is $700.00. I'm 65 years old, with a damaged classic car, my only transportation, $700.00, doesn't cover the cost of the bumper. I sustained severe whiplash,... Read more

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  • Oct 10
  • Auto Insurance
  • Austin, Texas
  • Car Towing
  • 69

A person insured by Fred Loya Insurance rear ended my car at a red light. Getting the claim started the next day took 45 minutes on the first call. Each the next three calls suffered 15+ minutes of hold time before running me in circles just getting my car released from the original towing yard. The original claim rep told me to call the 800 number for conference with the tow yard to release... Read more

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  • Sep 24
  • Auto Insurance
  • Auto Accident Claim
  • 122

Filed a claim after someone hit me and the claim handler will not explain anything to me. I asked repeatedly for the status of the claim and I was asked if I had contacted the at fault parties insurance... THAT IS YOUR JOB FRED LOYA!!! I pay you to mediate in these situations. It is not my responsibility to track down the at fault's insurance and deal with them on my claim. Still its been a... Read more

Was this review helpful? 2 4

I was told to come for a appt to have my car photos taken and well my appt is at 9am but the office doesn't open till 10am so i have to reschedule. Really people i wonder how great my claim is gona go know. Not a happy customer Add comment


  • Sep 20
  • Auto Insurance
  • Eunice, New Mexico
  • Denied Claim
  • 1
  • 1
  • 145

Same here... Got hit by a kid whose parents had Fred Loya. No DL, expired registration. Cops came and gave 4 tickets... Even gave one to the mother of the kid for letting him drive. I faxed the police report and all information to the company. Loya denied my claim because the kid was EXCLUDED from the policy even with the proof in front of them of what happened. Are you kidding me???? Lady who... Read more

Was this review helpful? 2 5

If they don't have the claim within an x amount of days than threaten to file a claim with the state for improper investigation and i haven't l guarantee you you hear from them in one business day. Add comment


  • Sep 11
  • Ex Employees
  • Chicago, Illinois
  • Insurance Fraud Negligence
  • 189

i was an office manager @ fred loya in Chicago until 9/14 i reported acts of fraud commited by one of our employees to Regional Manager Gabby Pena. Gabby failed to follow up with my issue in a timely manner and then sttd we had to be careful how we handeled the issue because we could both loose our jobs.Gabby then spoke to csr let her know that forging a signature on a clients policy was... Read more

Was this review helpful? 1 1


  • Aug 09
  • Auto Insurance
  • Lakewood, Colorado
  • Insurance Cancellation
  • 2
  • 2
  • 112

I recived a letter saying my insurance would be cancelled if not paid by 10th today is the 9th I was just calked as nd told it was cancelled because I fid not go in on thursday the 7th which I di but it was clised 5 min before closing just tried t poo explain and my answer was it us the 9th nut you were not here thursday like you said you would be. Its cancelled Del ahoya what you doing teaming... Read more

Was this review helpful? 0 2


  • Aug 05
  • Auto Insurance
  • Car Insurance Claim
  • 5
  • 5
  • 219

I had an accident with one of there insurers. The accident was her fault by going the wrong way. I immediately contacted Loya insurance and my company. The lady even said it was her fault. No problem to get your claim accepted right? They accepted the claim but, now are bull*** around to get my car fixed. This accident happened 1.5 months ago nothing from them but some bogus estimates based... Read more

Was this review helpful? 3 0


  • Jul 24
  • Auto Insurance
  • Bad Car Service
  • 1
  • 1
  • 120

Very bad adjusters, they pay just a few from the total, they say *** things about my crash even when i show them photos that says the opposite. They lie and always says thats the final result and nothing is gonna change it.. screw them!!! Read more

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