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1.3 Based on 56 reviews
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  • Customers like
    • Good deals 2
    • Friendly 2
    • Know what there doing 1
  • Customers don't like
    • Service 7
    • How they treat their customers 4
    • Worse custumer service ever 4

It's there new adjuster ,/ management company which owns the body shops they send u to, owns the auto injury doctor offices, owns the parts supplier who sell themselves the parts t high prices, this company even represents and is the adjuster on the same claim for both sides of the claim....and there adjusters are not licensed..CCC information services aka CCC One Inc., Auto Injury Specialists or AIS, they even buy your total loss out from under... Read more

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I would not recommend this insurance. Terrible response & follow up time from the adjuster. I reached out to her team lead & still no follow up. It took 2 weeks for them to approve a claim after their insured driver rear-ended me. I was told a statement from their insured was needed when actually a statement was taken from her already. I guess they just wanted me to sit on ice and forget about the claim???? Read more

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I recently got fired from this job. I love being an insurance adjuster but I would not nor ever recommend anyone to work for this company. This company does not value their employees nor their customers. They're hard on their employees and talk down to them. They cause unnecessary stress. Always changing the policies to what they see fit to be and never owning up to what they should. I feel sorry for anyone involved in an accident who have to... Read more

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Not very good experience I cancelled my insurance March 31st they still took out of my account and they are still saying that the cancelation isn't in effect until today wow money hungry people and a 50.00 dollar cancellation. Wow Add comment

These people DO NOT explain to you that they charge you for towing service the amount of $20.00 every six months. I never new that I even had that service until I logged in on line on their web page, since this is kind of knew feature they add not too long ago. So they had been ripping me off since 2013 and I have aaa service for the last 16 years so when I found out they were charging for a service I already have they refused to reimburse all... Read more

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I am currently a fred loya customer...at the beginning I had a great experience with them however thar soon changed...during the claim process from the hail storm I've had the adjusters call me a liar regarding my vehicle damage, talk down to me and belittle me...from there a few reps were caring n nice n genuinely showed that they wanted to keep my business...during the process of trying to get answers as to whether or not I am able to have a... Read more

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This insurance company is bad they are a bunch of rip off..run Add comment

so where do i start? i'm from EPTX that is where FLI was founded, I used to work at custumer service and honestly the jobs has been a nightmare for me first of all the people suck here including the managers which if you every get to a women name annette silva omg may GOD help you. The adjusters are the worst they literally take 100 years for them to fix your claim. The good side about FLI is that there is a sh*^% load of hot chicks o man theres... Read more

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Unfortunately, this is the worse insurance ever. I am still awaiting the return of a deductible since 2014. Ridiculous! I do not recommend this insurance company. Customer service is horrible! . Read more

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FRED LOYA IS LITERALLY THE BEST INSURANCE, THEY HELP YOU WITH EVERYTHING! CUSTOMER SERVICE IS EXCEPTIONAL! THEY PROVIDE YOU WITH THE CHEAPEST QT'S AND THEY DO AN OUTSTANDING JOB AND GIVING YOU WHAT YOU NEED I RECOMMEND FRED LOYA! FRED LOYA IS LITERALLY THE BEST INSURANCE, THEY HELP YOU WITH EVERYTHING! CUSTOMER SERVICE IS EXCEPTIONAL! THEY PROVIDE YOU WITH THE CHEAPEST QT'S AND THEY DO AN OUTSTANDING JOB AND GIVING YOU WHAT YOU NEED I RECOMMEND... Read more

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