Submit ›
or
1.3 Based on 68 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Good deals 2
    • Friendly 2
    • Know what there doing 1
  • Customers don't like
    • Service 7
    • Incompetent people with bad customer service 4
    • Worse custumer service ever 4
Advanced
search
loading...
More Less

My payment was due today, I received a monthly invoice in the mail, which stated that I could now make my payment online. I went to the website and tried to make my payment, it would not allow me. So I called the 800 number, I explained this to the customer service rep. She said that since my policy was up the following month that I couldn't make my payment online and that I had to mail it in. Well this would now cause my payment to be late. I... Read more

Was this review helpful? 0 0

Me urje para el día de hoy agregar una persona más a mi póliza de seguros vamos a salir hoy por fabor contacteme familia Ramírez me urje

Add comment

I have been with Fred Loya for over 10 years and 2016 has been the worst year as far as service provided by Fred Loya goes. Every two months they raised the rates by $2 also the roadside assistance company they use called Royal Motor Road Assistance also sucks I am in Houston Texas and as many roadside assistance companies there are here they call Dallas for dispatch. I have to wait 2 hours for someone to come help me change a flat tire .I don't... Read more

Was this review helpful? 0 0

Dissatisfied by poor service provided by a uneducated and unprofessional young lady by the name of Stephania located in the orange office by chapman. Very rude young lady .

Add comment

Worst insurance company ever. They are not professionals at all. I gat into an accident almost two months now and my my car was total. Simple claim nothing major. My adjuster is adrew zuniger he never picks his phone and if he decides to call you back. It might take two to three days. I have been trying to reach him since last week and never picks or return my call. I am paying out of pocket for car rental and its really frustrating. Read more

Was this review helpful? 0 0

Company is ok..but there is definatly favoritism in the company.

Add comment

I was in an accident earlier this year and I called to find out how do I get a rental and my adjuster was very rude and nasty. Told me I need to make up my mind as to whom I want to do business with, them or the other insurance? Then proceed to tell me what they needed to do and someone will contact me shortly. Never heard from the adjuster after that. Only the Loss Claim adjuster was the person who contacted me and the appraiser. The Loss... Read more

Was this review helpful? 0 0

Worse experience not only on insurance side but on the customer service level will never do business with them or recommend them at all.

Add comment

This insurance company is the worst, they absolutely do not notify u with changes which is my biggest issues ! When their office closes you are pretty much outta luck with handling business, customer service acts as if they don't care ! They are just terrible all around !

Add comment

Never do business with this company! They cancelled my insurance stating that my check was returned and i knew that was a lie. So i leave work go to the bank and speak with a personal banker who call the accouting department. At that point i was asked certain questions by the personal banker and provided her the answers. To make a long story short...they entered my account number wrong and treated me like i was some sort of bad person. So i... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Fred Loya Insurance.
Filing a new complaint about
×