1.0
  • Service4 votes
  • How they treat their customers1 votes
  • Incompetent phone representative1 votes
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  • 12 hours ago
  • Auto Insurance
  • Bellevue, Washington
  • Car Accident Claim
  • 4
  • REVIEW RATING 4/5

Worst company ever!!? We were hit by a drunk driver who of course was uninsured so we called fee loya claim office since we have full coverage insurance through them. It was my bfs vehicle but his brother was driving when he got hit, he has insurance through them as well he was not a listed driver but he was also not an excluded driver. They have put UA on hold, will not answer any questions ,... Read more

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  • Feb 27
  • Auto Insurance
  • Cancellation Policy
  • 25
  • REVIEW RATING 3/5

I'm in the same boat. Im in San diego CA and swear up and down these people have no idea of their own polices. Sad. Well, by law in this state if decide to cancel your policy within 48 hours you should be refunded 100%. These CLOWNS try to tell me they will have to prorate my refund. Ha! I laughed at the representative I told her what time it was. Well, it was supposed to be cancelled and refund... Read more

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  • Feb 25
  • Auto Insurance
  • Seguin, Texas
  • Insurance Claim
  • 29
  • REVIEW RATING 4/5

I was rear ended a month ago by their insured, who took full responsibility. Was told I would have a check the next day, then would have a check after they got her statement. I called adjuster since he would never call me, was told would have check in mail within 5 days, 2 weeks later no check. He tells me an error processing the check they would have to cancel it which would take 2 days then I... Read more

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  • Feb 24
  • Auto Insurance
  • Mcdonough, Georgia
  • Car Rental
  • 22
  • REVIEW RATING 3/5

My car was hit by someone insured by Fred Loya Insurance. The insurance company tried to tell me that I couldn't get a rental car because I did not take my car to one of their preferred shops. That is a lie. They also tried to tell me the man that hit me did not tell them it was his fault but he had told them he did the day before. I have no other car and they are jerks. They try to scare you... Read more

Was this review helpful? 0 0

I called about a quote for insurance,and after giving all my information, what I drove, ect., I was told I was. HIGH RISK!, & lectured about my driving record!, also the quote was Ridiculously high!, ***!, I felt like I was in court!, or something!, *** THAT!!!, So I didn't get insurance!, It's all a money making SCAM anyway!, also your commercials are *** ***! Add comment

  • Feb 17
  • Auto Insurance
  • San Antonio, Texas
  • Billing Department
  • 78
  • REVIEW RATING 3/5

Horrible company ever my suggestion never sign up with them. THEY ARE SCAMERS. I got hit by FRED LOYA next day i called and of course recorded just in case that if her insurance was active i was assured that her insurance is active and as soon as police report received they will take care of my expense bills. of course after receiving police report i called them back in 10 days and all of a... Read more

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  • Feb 14
  • Auto Insurance
  • San Antonio, Texas
  • Car Accident Insurance
  • 52
  • REVIEW RATING 4/5

This company is the worst insurance company ever!!!! I had american family an they were charging me to much, so literally the day that policy ended I got insurance with fred loya to save a few bucks. BIG MISTAKE! Igot into a horrible accident tues the 09 feb. My car eventually was considered a total loss which they called an told me on thrs. And gave me an adjuster meagan. She never answers her... Read more

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  • Feb 07
  • Auto Insurance
  • Insurance Claim
  • 69
  • REVIEW RATING 3/5

after an accident which put me in hospital and left me with no vehicle, I called fred loya to get them to rent me a vehicle as I have renta lcoverage; this happened on fri late the ydon't work on weekends. I had to hire someone to take me home, a week later I called for a rental and they would not get me one til they sent out their man to look at damage on vehicle, no where on contract does it... Read more

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  • Feb 06
  • Auto Insurance
  • Kyle, Texas
  • Car Accident Insurance
  • 48
  • REVIEW RATING 4/5

My son was hit by another vehicle He was trying to leave the accident, my son called the police, the other guy had no insurance not only that he had kids in the car and no car seats. The police did not give the other guy a ticket for no insurance and there was no accident report . And now i have to pay this guy. What the ***? I need suggestions, who can i call to help me. This is wrong. Ive been... Read more

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  • Jan 26
  • Auto Insurance
  • Oklahoma City, Oklahoma
  • Car Insurance Claim
  • 1
  • 1
  • 122
  • REVIEW RATING 5/5

Going to start by saying every single person in this company is mentally incapable of doing the simplest task, and not one of them has a heart or soul to care about you as a customer. I just moved to Colorado in May of 2014, and established residency months later. Within a mile of my new place is a Fred Loya office. I normally look for a company with a very local office to try to avoid the... Read more

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