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  • Customers like
    • Good deals 2
    • Friendly 2
    • Know what there doing 1
  • Customers don't like
    • Service 7
    • How they treat their customers 4
    • Worse custumer service ever 4

I am currently a fred loya customer...at the beginning I had a great experience with them however thar soon changed...during the claim process from the hail storm I've had the adjusters call me a liar regarding my vehicle damage, talk down to me and belittle me...from there a few reps were caring n nice n genuinely showed that they wanted to keep my business...during the process of trying to get answers as to whether or not I am able to have a... Read more

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This insurance company is bad they are a bunch of rip off..run Add comment

so where do i start? i'm from EPTX that is where FLI was founded, I used to work at custumer service and honestly the jobs has been a nightmare for me first of all the people suck here including the managers which if you every get to a women name annette silva omg may GOD help you. The adjusters are the worst they literally take 100 years for them to fix your claim. The good side about FLI is that there is a sh*^% load of hot chicks o man theres... Read more

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Unfortunately, this is the worse insurance ever. I am still awaiting the return of a deductible since 2014. Ridiculous! I do not recommend this insurance company. Customer service is horrible! . Read more

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FRED LOYA IS LITERALLY THE BEST INSURANCE, THEY HELP YOU WITH EVERYTHING! CUSTOMER SERVICE IS EXCEPTIONAL! THEY PROVIDE YOU WITH THE CHEAPEST QT'S AND THEY DO AN OUTSTANDING JOB AND GIVING YOU WHAT YOU NEED I RECOMMEND FRED LOYA! FRED LOYA IS LITERALLY THE BEST INSURANCE, THEY HELP YOU WITH EVERYTHING! CUSTOMER SERVICE IS EXCEPTIONAL! THEY PROVIDE YOU WITH THE CHEAPEST QT'S AND THEY DO AN OUTSTANDING JOB AND GIVING YOU WHAT YOU NEED I RECOMMEND... Read more

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1st, I called to add an additional car and was told it would be $125, REALLY???? Then I was in the office, paid my monthly bill, and found out 10 days later the policy would cancel. No one in the office said a word. Now I'm expected to pay a new policy down payment and 1st month. THIS PLACE IS BEYOND TERRIBLE!! The communication between business and patron is non-existent!!! It can't be all about the money, or can it? The people on the phone are... Read more

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We have been Fred Loya customers for over 4 yrs, none of the agents on business site can answer any questions, they never know what to say, just that they are sorry, yet they harassed every month a week before payment was due, and we were never late with our policy. Twice i had a fender bender and we paid for a rental in our policy for 30 days, and let me tell you, every other day they kept calling harassing to turn in the rental, even before my... Read more

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I have had Fred loya insurance for over 3 years. My boyfriend had 2 accidents, he was at fault. They insurance took care of everything very fast and our premium didnt go up. They are always very nice and very affordable. Add comment

Made payment 2 weeks before due date and then I received a statement with a balance of 216.93, called to find out what was going on,agent was not able to explain through the phone. Went to local office and was told that the amount I had paid was being divided for the next 6 months, so my bill would be 216.93 instead of 248.00. Not professional or the correct way to do business. I've been with Fred Loya for the past 4 years and very disappointed... Read more

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I was with robert young ins in denver and loya took over...never had dui, never made any claim to them, just needed basic ins at a set rate....worst customer service, kept moving my due date so budget was always an issue for me...now my rate has jumped 15.00 extra a month, no notice and cant get a reason from them. Called and was told i could always go elsewhere and then was hung up on. Also, if youre not hispanic they will make you wait and... Read more

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