Fred Loya InsuranceComplaints and Reviews

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  • Customers like
    • Good deals 2
    • Friendly 2
    • Know what there doing 1
  • Customers don't like
    • Service 7
    • How they treat their customers 4
    • Worse custumer service ever 4

Resolved

Hector Oalando did the most horrible unprofessional job ever. He never called me back, he never had my car picked up. He lied to me over and over i had to call him out on it and still nothing has been done. It states in my policy that a renteal is covered. He keeps playing games with me and making me call back and forth to the reantal department which no help either. You wait on the phone each... Read more

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Loya suck as an insurance company they went up on my insurance and couldn't five a reason why and when I talked to a third person they stated because the accident rate went up in my state and that has nothing to do with me I had then for a year and haven't got in an accident I hate this company and will be switching next month don't get this company they don't even have towing Add comment

Was in an accident 11/15. They have yet to pay the total loss $ on my truck. They tried to trick me by offering me 400$ for my pain and suffering. This would have stopped me from filling any further medical bills. I have spoken to more then 12 different people. They never return call, I have had to hire an attorney. This company insurances, high risk drivers, at state minimum coverage. Some... Read more

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I auto draft my bills, and haven't had a failed paymen't since 1999: I received a refund check from Fred Loya. Called the customer service line. Said my policy was cancelled due to lack of response of a credit app. Well, I received my insurance card, paid my policy on-time and was cancelled. I was drafted again the next month. Called CS again, said oops goto the branch they will fix it, Went... Read more

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I GOT IN AN ACCIDENT LADY T-BONED MY CAR. AS AN INSURANCE COMPANY THEY ARE POSE TO HAVE YOUR BACK AT ALL TIMES. NOT IN THIS CASE AT ALL. I MADE MY CLAIM ON THURSDAY THE DAY OF THE ACCIDENT AND MY CAR WAS NOT PICKED UP FROM THE TOWING FACILITY TIL MONDAY AFTERNOON WHICH WAS HORRIBLE. I COULD NOT GET INTO A RENTAL UNTIL MY CAR WAS AT ONE OF THERE FACILITIES WHICH MADE IT SUCH AN INCONVIENCE BECAUSE... Read more

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I recently purchased insurance from these scumbags, we did it over the phone, they quoted me certain prices eetc. Claimed that they had entered the lower mileage, but the price was still the same, I was told it would be 38$ if I cancelled early, by this weasel named Jason at the pitssburgh office. When I received the paperwork through the mail to sign it, I went over it and nothing matched to... Read more

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One of ther insured motorist hit me on december10, 2015 we are now in january12, 2016 and still have not sent not for my car rental is waiting on ther money and i have to find a car bevuase my car was totaled out the bank needs ther letter of garentee and this insurance just taking thersweet time with the claim its been over a month do something Add comment

I am a Fred Loya policy holder and I cannot wait until my policy ends. I purchased a new car in the middle of my policy and the made me pay an outrageous amount plus 20.00 just to change the car. Then when my debit card was stolen they would not add my new debit card to the account and kept trying to charge the old card despite them being notified. Last but not least the policy is supposed to... Read more

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Fred loya tookout my car payment after I told them I'd go pay it the 8 oh they chargen 50 to stop services need to be shut down n give all are money back Add comment

Worst insurance company EVER!!! This is the second time I made a claim. My car has been sitting at a body shop for 2 months now. Not touched because Fred loya is lagging on sending an adjuster! What can u expect from some loser company that has an office in a Walmart!!! So frustrating!!!! I don't understand how they are still in business! I had rear ended another car. My front grill is in 12... Read more

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