Fred Loya Insurance Complaints and Reviews

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Fred Loya Insurance
Main address: 1800 Lee Trevino, Suite 201 79936 El Paso TX
1(800) 554-0595, 1-866-685-6260,
  • 211+5 mobile complaints
  • $260K claimed losses
  • $1.2K average
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I have just went the worst pass few days of my life with your company. Especially the experience spent with your agent Alex Villarreal at 3138 s.e.military dr s.a. tx 78223. And to get the end result of getting screwed over on my refund for cancelling I will be blasting your company on social media until I deter as many people from joining your company.

Worse Insurance co. I have ever dealt with from product to the customer service. I wouldn't recommend Fred Loya even if they were the last insurance on earth. Ale. At San AnAntonio location on goliad and militaryv is one of worst rep in any type of business.

  • Jul 08
  • Auto Insurance
  • San Antonio, Texas
  • Auto Insurance Claims
  • 10

I used to work at the Fred Loya claims office in SA. I loved my job. The past few months had been really stressful as a lot of people had either been let go or had quit and all their files were reassigned to those of us still there. I realize not everyone's perfect I could have pushed myself much harder but we were under so much stress. The file counts were tremendously high, the phones wouldn't... Read more

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  • Jul 02
  • Auto Insurance
  • Austin, Texas
  • Infinity Insurance
  • 12

I had the same problem as 5312729. FL Insurance will ask for a BIG down payment, then they say the bank will draft on a certain date; however, they will DRAFT from your bank 5 days ahead of schedule, thus leaving the client with not only the bank fee but a Fred Loya fee. I'm on a budget and can't afford another fee. This is insane! I had two vehicles covered under FL Ins. One had full... Read more

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  • Jun 26
  • Auto Insurance
  • Atlanta, Georgia
  • Insurance Claim
  • 1
  • 33

I have been insured with Fred Loya since 2003. My car was recently involved in an accident on May 27, 2014. I filed a claim with Fred Loya in May 28,2014. My car was not drivable, so I was given a rental car on May 29, 2014. May, 29, 2014 was the last time I spoke to the adjuster until June 25, 2014 after speaking to her supervisor. In between this time I had left several messages for the... Read more

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Very bad customer service from front counter person still in training her adrinna took payment of 106.00 be fore she checked my policy as I had asked her to do first then found out I needed to pay 153.00 more for the policy I needed very upset about the whole experience then Vickie acts like it's my fault for wanting to change policy office manager Mario nowhere to be found waited an hour for...

Was in an accident, this company took 4 days to authorize a rental car another 11 days to send an adjustor to look at my car. After deciding my car should be totaled they want me to turn in the rental car the next day without payment for my car. And the Team Leader Scott Nesbit seems to think its fine for me to be without transportation for 14 days while they process paperwork!!!! HORRIBLE...

  • May 27
  • Auto Insurance
  • Denver, Colorado
  • Food Extra Charges
  • 3
  • 26


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  • May 19
  • Auto Insurance
  • Las Vegas, Nevada
  • Horrible Customer Service
  • 1
  • 77

May 12 2014, I decided to purchase a new policy because I was on my dad's and he could not pay for his end which I paid last month. I was beyond irritated and got a better deal with Geico for 170 for full coverage not bad, I was paying 180 with Loya. Anyways, I went ahead and purchased insurance with Geico and my next step was to cancel my car with Fred Loya, Ive cancelled with other companies... Read more

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