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1.2 Based on 64 reviews
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    • Good deals 2
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    • Service 7
    • How they treat their customers 4
    • Worse custumer service ever 4
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I was in an accident earlier this year and I called to find out how do I get a rental and my adjuster was very rude and nasty. Told me I need to make up my mind as to whom I want to do business with, them or the other insurance? Then proceed to tell me what they needed to do and someone will contact me shortly. Never heard from the adjuster after that. Only the Loss Claim adjuster was the person who contacted me and the appraiser. The Loss... Read more

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Worse experience not only on insurance side but on the customer service level will never do business with them or recommend them at all.

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This insurance company is the worst, they absolutely do not notify u with changes which is my biggest issues ! When their office closes you are pretty much outta luck with handling business, customer service acts as if they don't care ! They are just terrible all around !

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Never do business with this company! They cancelled my insurance stating that my check was returned and i knew that was a lie. So i leave work go to the bank and speak with a personal banker who call the accouting department. At that point i was asked certain questions by the personal banker and provided her the answers. To make a long story short...they entered my account number wrong and treated me like i was some sort of bad person. So i... Read more

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This is the worse company ever. They don't want to ever pay out when you are in an accident. Not only that i took them a copy of my marriage liscense in order for my name to be changed and for them to put my husband on my policy as a losted driver. They told me they did when he had an accident thats when thry said he was never added. Therefore they refused to pay anything out. I hate this company i have made numerous complaints. Nothing... Read more

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This company is terrible!!!! They charge you because of all there mistake. I had a temporary card try to change the expiration date and they told me I couldn't. Charge me a extra ten bucks. If I cancelled they wanna charge fifty dollars for that. I would have stay with my last company if I knew about there bad customers service. I give them zero stars.

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The Company is based out of El Paso, TX so in actuality I think they are run by the Juarez Cartel, and it shows. It's been a wild ride by this company and I'm still not done with them. Wtf? Unbelievable experience. After reading some of these other reviews, my situation is no where near as dramatic as some of the others, but here goes. Two months ago on 4/20/16 my car while in the parking garage of the building where I currently work was hit... Read more

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This company is ***. Got hit by one of their drivers. No followup, no response, no calls answered. My insurance guy, dealership, tow truck driver -- all gave me the eye when I said the other guy had Loya. Do not use Loya. And if you have no choice because the hombre that hit you has Loya...so sorry! I will look into reporting them to whomever I can. Read more

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I have never in my life seen a auto insurance company that's so unprofessional than Loyal. I have been having major issues with them since I been with them. They unprofessional *** can call to let you know when your payment is due but don't call to let you know nothing else. I just fought out that customers have to mail the payment in now. I should have been informed bout this situation, the same way they *** can call harassing me about making... Read more

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