Fred Loya Insurance Complaints and Reviews

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Fred Loya Insurance
Main address: 1800 Lee Trevino, Suite 201 79936 El Paso TX
1(800) 554-0595, 1-866-685-6260, Support@fredloya.com
  • 228+6 mobile complaints
  • $380K claimed losses
  • $1.6K average
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  • Nov 21
  • Advertisements and Cons
  • Arcadia, California
  • 15

I had to give my statement 3 times, with full details, to 3 separate people. Each phone call was 30-45 minutes long. Do they not use computers? In addition, each person sounded bored, annoyed, tired, etc. Horrible customer service. Then dealing with the adjusters... Where do I even begin? They put words in your mouth. Accuse you of things their insured already admitted to. Argue with you... Read more

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  • Nov 20
  • Auto Insurance
  • Las Vegas, Nevada
  • Car Insurance
  • 21

I was rear ended by a person insured by Fred Loya and this company is the WORST. They will not move forward with the claim because they cannot reach the Driver……. I called the driver and he answers the phone. They are rude and have absolutely NO customer service skills. Go to Geico they are WAY better never never never use this company!!!!! it is a one stop shop with Geico. you take the car in... Read more

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  • Nov 15
  • Auto Insurance
  • Farmers Branch, Texas
  • Auto Accident
  • 32

Not surprised - as one of their nit wits hit my car........been now 5weeks........no forward movement from them to fix my car.......honestly, I would rather be hit by an uninsured illegal than by a customer of fred loya! -so much more I can say but would rather not......just seeing which will happen first.....*** freezing over or getting ahold of a fred loya claims adjuster.....not... Read more

Was this review helpful? 2 1

     

  • Nov 15
  • Auto Insurance
  • North Las Vegas, Nevada
  • Car Insurance
  • 31

This company is TERRIBLE. Their insured hot my brand new car, I filed a claim right away. The adjuster came right away and took pictures, she then disappeared and won't return my messages. She had told me to contact the company if I didn't hear anything by Monday, when I called the company and asked for the inside adjuster, they tell me there is no such person who exists in the company! Really?... Read more

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  • Nov 13
  • Auto Insurance
  • San Antonio, Texas
  • Car Accident Insurance
  • 43

My son was driving to work at 5:30am on I35 he was behind an 18 wheeler all of a sudden the 18 wheeler moved quick to the next lane and when the trailer moved it's when my son saw this Black Escslade (fred loya insurer) in the middle of I35 without emergency lights or nothing on and it was 5:30am it was still dark so my son tried to move to the lane on the left but didn't had enough space so he... Read more

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  • Oct 31
  • Auto Insurance
  • Reedley, California
  • Car Insurance
  • 194

I got hit from behind when I was at a red light. I won the case and this piece of *** insurance does NOT bother issuing you out a check unless you constantly complain to them and keep calling. It's been 2 months and nothing. This *** insurance has idiots as representatives and adjustors. The last excuse I got as to why I haven't been issued a check is because they forgot to click the "send"... Read more

Was this review helpful? 4 2

A car come hit me from the back when I was on red light and they denied to pay for my car damage,, they say was my fault. Thief's they take your monthly payment but will never take responsibility. Add comment

     

  • Oct 17
  • Auto Insurance
  • Poway, California
  • Uncovered Car Damage
  • 119

Rear-ended on 10/14/14, $4500.00 damage to my CRX. The driver gave her name, phone number, name of this insurance, then took off. Appraised at $5000.00, always garaged, exterior & interior in excellent condition, and all they want pay is $700.00. I'm 65 years old, with a damaged classic car, my only transportation, $700.00, doesn't cover the cost of the bumper. I sustained severe whiplash,... Read more

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  • Oct 10
  • Auto Insurance
  • Austin, Texas
  • Car Towing
  • 134

A person insured by Fred Loya Insurance rear ended my car at a red light. Getting the claim started the next day took 45 minutes on the first call. Each the next three calls suffered 15+ minutes of hold time before running me in circles just getting my car released from the original towing yard. The original claim rep told me to call the 800 number for conference with the tow yard to release... Read more

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  • Sep 24
  • Auto Insurance
  • Auto Accident Claim
  • 177

Filed a claim after someone hit me and the claim handler will not explain anything to me. I asked repeatedly for the status of the claim and I was asked if I had contacted the at fault parties insurance... THAT IS YOUR JOB FRED LOYA!!! I pay you to mediate in these situations. It is not my responsibility to track down the at fault's insurance and deal with them on my claim. Still its been a... Read more

Was this review helpful? 3 4
 
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